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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing first-level support through various channels, including chat and phone, while effectively managing user records and ticketing systems. Bilingual capabilities in Spanish and Portuguese enhance communication and service delivery.
Highest-signal resume keywords
First-Level SupportTicket ManagementRemote Access SupportFluency In SpanishFluency In Portuguese
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Record ValidationPassword ResetAuthenticator Configuration
Soft Skills
Customer Service
Certifications & Qualifications
High School Diploma
Industry Keywords
IT SupportCustomer Service
About the role
Key responsibilities & impact- Provide first-level support via chat, phone, and ticket queues
- Perform remote access sessions
- Validate user records
- Provide basic guidance on system access and usability
- Open and manage tickets
- Reset passwords
- Configure authenticators
Requirements
What you’ll need- High school diploma
- Fluency in Spanish
- Fluency in Portuguese
- Experience in IT or customer service by phone
Benefits
Comp & perks- Flexible work arrangements that promote work-life balance
- Professional development and continuous growth of your skills
- Collaborative, diverse, and innovative work environment
- SONDA Academy: learning platform for professional development
- Hybrid work, combining on-site and remote work
- SONDA Wellness: initiatives focused on physical, mental, and social well-being