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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing first-level support through various communication channels, including chat and phone, while effectively managing user access and system usability. Bilingual capabilities in Spanish and Portuguese enhance customer service interactions.
Highest-signal resume keywords
First-Level SupportRemote Access SessionsTicket ManagementFluency In SpanishFluency In Portuguese
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Information ValidationPassword ResetsAuthenticator Configuration
Soft Skills
Customer Service
Certifications & Qualifications
High School Diploma
Industry Keywords
IT SupportTelephone-Based Customer Service
About the role
Key responsibilities & impact- Provide first-level support via chat, phone, and ticket queues
- Perform remote access sessions
- Validate user information
- Provide basic guidance on system access and usability
- Create and manage tickets
- Perform password resets
- Configure authenticators
Requirements
What you’ll need- High school diploma
- Fluency in Spanish
- Fluency in Portuguese
- Experience in IT or telephone-based customer service
Benefits
Comp & perks- Flexible work arrangements that promote work-life balance
- Professional development and continuous growth of your skills
- Collaborative, diverse, and innovative environment
- SONDA Academy: learning platform for professional development
- Hybrid work, combining on-site and remote work
- SONDA Wellness: initiatives focused on physical, mental, and social well-being