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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing hardware and software maintenance, including support for desktops, laptops, servers, and thermal printers. Proficient in Windows 10 formatting, image deployment, and managing client-server networks while adhering to support procedures and SLAs.
Highest-signal resume keywords
Windows 10 Formatting/Image DeploymentThermal Printer SupportClient-Server Network DiagnosisStructured Cabling KnowledgeOn-Site User Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware MaintenanceSoftware SupportImage DeploymentNetwork DiagnosisParts Inventory Management
Tools & Technologies
Zebra PrintersRoutersSwitchesMicrosoft Office
Industry Keywords
Technical High School EducationField ExperienceRetail AutomationCommercial AutomationSLA Compliance
About the role
Key responsibilities & impact- Provide hardware and software maintenance and support for IT equipment, including desktops, laptops, and servers
- Support thermal and Zebra printers
- Perform Windows 10 formatting and image deployment
- Provide on-site support to end users in the field
- Diagnose and support client-server networks and structured cabling
- Perform remote-hands services, with knowledge of routers and switches
- Follow support procedures and meet SLAs
- Manage equipment kits, parts inventory, and backups
- Work at a client site in the North Zone of São Paulo
Requirements
What you’ll need- Exclusive opportunity for People with Disabilities and rehabilitated workers
- Minimum qualification: completed technical high school education in IT or a related field
- A completed or ongoing college degree in Technology is preferred
- Valid driver’s license and own car for travel; motorcycles are not accepted
- Minimum 1.5 m² of space at home for storing parts and equipment
- Experience supporting thermal and Zebra printers
- Proficiency in Windows 10, formatting/image deployment, and Microsoft Office
- Knowledge of client-server networks, structured cabling, routers, and switches
- Experience providing on-site support to end users in the field
- Field experience, preferably in retail or commercial automation environments
- Knowledge of support procedures aimed at meeting SLAs
- Ability to manage equipment kits, parts inventory, and backups
Benefits
Comp & perks- Mileage reimbursement
- Flexible work arrangements
- Professional development and continuous skills growth
- Collaborative, diverse, and innovative environment
- SONDA Academy: learning platform for professional development
- Hybrid work, combining on-site and remote work
- SONDA Wellness: initiatives focused on physical, mental, and social well-being
- Exclusive opportunity for People with Disabilities and rehabilitated workers