FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing second-level technical support, analyzing and resolving escalated incidents, and ensuring IT service continuity while adhering to company policies. Strong focus on user satisfaction and effective communication in a technical support environment.
Highest-signal resume keywords
Technical SupportIncident ResolutionUser AssistanceCommunication SkillsProblem Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportIncident AnalysisTicket ManagementEquipment ConfigurationUser Profile ManagementAccess Permission ConfigurationDocumentation of Technical ProceduresService Level ComplianceOperational Project SupportVendor Ticket Monitoring
Soft Skills
Strong Communication SkillsUser-Focused ApproachOrganizational SkillsCommitment to User Satisfaction
Industry Keywords
Information TechnologyComputer ScienceTechnical EducationService ContinuityCompany PoliciesUser SupportEscalated Technical TicketsOperational ProjectsSupport Ticket MonitoringUser Assistance
About the role
Key responsibilities & impact- Provide on-site or remote support to users.
- Deliver specialized second-level technical support.
- Analyze, diagnose, address, and resolve incidents and requests escalated by first-level support.
- Analyze and resolve escalated technical tickets.
- Configure equipment, user profiles, access permissions, and applications.
- Provide support for corporate systems and approved applications.
- Open and monitor tickets with vendors when necessary.
- Support equipment moves, deployments, inventories, and operational projects.
- Validate equipment after maintenance, replacement, or upgrades.
- Record and document technical procedures and implemented solutions.
- Monitor critical or recurring tickets.
- Apply company policies and procedures when analyzing and resolving issues.
- Work to ensure IT service continuity, compliance with agreed service levels, and user satisfaction.
Requirements
What you’ll need- Technical education in Information Technology, Computer Science, or a related field.
- Experience in related activities.
- Knowledge of technical support and user assistance.
- Ability to analyze, diagnose, and resolve problems.
- Knowledge of and ability to apply company policies and procedures.
- Strong communication skills and a user-focused approach.
- Organized and committed to monitoring and resolving support tickets.
Benefits
Comp & perks- SONDA Academy: a learning platform designed to maximize your professional development.
- SONDA Wellness: a program promoting initiatives focused on physical, mental, and social health, as well as work-life balance.
- Personal and professional development opportunities.
- Inclusive environment and equal opportunities.