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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT technical support, including installation and configuration of equipment, preventive and corrective maintenance, and effective ticket resolution. Strong organizational and problem-solving skills are essential for managing IT assets and ensuring service quality.
Highest-signal resume keywords
IT Technical SupportInstallation And ConfigurationPreventive And Corrective MaintenanceTechnical Support Ticket ResolutionAsset Tracking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationConfigurationPreventive MaintenanceCorrective MaintenanceTechnical SupportTicket ResolutionIT Infrastructure KnowledgeAsset ManagementService Metrics KnowledgeSLA Compliance
Soft Skills
Organizational SkillsProblem-Solving SkillsEffective CommunicationCustomer Satisfaction Focus
Tools & Technologies
LaptopsDesktopsPrintersPeripherals
Industry Keywords
Technical ProceduresCorporate IT EnvironmentVendor CoordinationService Quality
About the role
Key responsibilities & impact- Install and configure IT equipment
- Provide on-site and remote technical support to users
- Perform preventive and corrective maintenance on equipment
- Replace parts and equipment when necessary
- Handle and resolve technical support tickets, following up on their resolution
- Provide support for laptops, desktops, printers, and peripherals
- Support basic IT infrastructure activities
- Coordinate with vendors and third-party technicians during service visits
- Record completed support activities and the corresponding evidence
- Support the control and organization of IT assets
- Monitor tickets to help meet SLAs and maintain service quality
- Follow the company’s technical procedures and internal policies, working to ensure customer satisfaction
Requirements
What you’ll need- Currently pursuing a university degree, as specified in the requisition
- Technical training in Information Technology or a related field will be considered relevant to the role
- Professional experience in IT technical support
- Experience installing and configuring equipment
- Knowledge of on-site and remote technical support
- Experience or knowledge of preventive and corrective maintenance and parts replacement
- Knowledge of handling and resolving technical support tickets
- Knowledge of laptops, desktops, printers, and peripherals
- Basic knowledge of IT infrastructure
- Strong organizational skills for recording support activities, tracking outstanding issues, and managing assets
- Problem-solving skills, effective communication, and a focus on service quality
- Experience in a corporate IT environment is a plus
- Experience with asset tracking and equipment inventories is a plus
- Experience coordinating with vendors and service providers is a plus
- Knowledge of service metrics and SLA compliance is a plus
- Availability to work Monday through Saturday, from 6:00 a.m. to 2:00 p.m.
Benefits
Comp & perks- Flexible arrangements and initiatives designed to promote work-life balance
- Professional development and continuous growth of your skills, in line with your interests
- A collaborative, diverse, and innovative environment that encourages teamwork
- SONDA Academy: a learning platform focused on professional development
- SONDA Wellness: a program with initiatives that support work-life balance and promote physical, mental, and social well-being
- Equal opportunities and an inclusive environment