IT Support Technician

SONDA

. Handle technical support tickets remotely or on-site .

Posted 10/7/2026full-timeSão José dos Campos • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for a variety of IT equipment, including desktops, laptops, and videoconferencing tools, while ensuring compliance with support ticket procedures. Proficient in troubleshooting hardware and software issues in both remote and on-site environments.

Highest-signal resume keywords

Technical SupportIT Equipment MaintenanceVideoconferencing Equipment KnowledgeTicketing System ManagementOn-Site Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware TroubleshootingSoftware TroubleshootingOperating Systems KnowledgeMobile Telephone Systems SupportLandline Telephone Systems Support

Tools & Technologies

Audio EquipmentVideoconferencing ToolsLinux/Unix WorkstationsMacBooks

Industry Keywords

Technical Support TicketsCompliance ProceduresRemote SupportOn-Site SupportPeople with Disabilities (PwD)

Tech Stack

Tools & technologies

LinuxUnix

About the role

Key responsibilities & impact

Handle technical support tickets remotely or on-site
Provide support for desktops, laptops, tablets, Linux/Unix workstations, and MacBooks
Provide support and configuration for mobile and landline telephone systems
Provide support for audio and videoconferencing equipment
Identify and resolve hardware, software, and peripheral issues
Log and track support tickets, ensuring compliance with established deadlines and procedures

Requirements

What you’ll need

Exclusive opportunity for People with Disabilities (PwD)
Experience maintaining and supporting IT equipment
Knowledge of hardware, software, and operating systems
Experience with mobile and landline telephone systems
Knowledge of videoconferencing equipment and tools
Experience handling technical support tickets remotely and on-site
Availability to work on-site in the Putim area of São José dos Campos
Availability to work from 8:00 a.m. to 5:00 p.m., Monday through Friday

Benefits

Comp & perks

Flexible working arrangements that promote work-life balance
Professional development and continuous growth of your skills
Collaborative, diverse, and innovative environment
SONDA Academy: learning platform for professional development
SONDA Wellness: initiatives focused on physical, mental, and social well-being
Inclusive environment and equal opportunities