IT Support Technician

SONDA

. Install, configure, and maintain computers, laptops, printers, operating systems, and network devices .

Posted 10/14/2026full-timeSão Paulo • BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for computers, mobile devices, and video conferencing equipment, while ensuring compliance with IT security policies and managing IT inventory effectively.

Highest-signal resume keywords

Field Services ExperienceVIP SupportWindows 10/11 TroubleshootingActive Directory ManagementMDM for Mobile Devices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportImage DeploymentTCP/IPDHCPDNSScriptingMicrosoft 365VPN KnowledgeEquipment MaintenanceIncident Resolution

Soft Skills

Strong Communication SkillsProfessional Demeanor

Tools & Technologies

MDM SolutionsZscalerCrowdStrikeVideo Conferencing EquipmentIT Inventory Management

Industry Keywords

Field ServicesCorporate EnvironmentIT Security PoliciesCMDBSupport for Printers

Tech Stack

Tools & technologies

AndroidDNSiOSTCP/IP

About the role

Key responsibilities & impact

Install, configure, and maintain computers, laptops, printers, operating systems, and network devices
Provide on-site and remote technical support to users, including VIP support and incident resolution
Perform repairs, replace hardware, and track warranty claims
Provide support for meeting rooms and video conferencing equipment
Guide users and create support materials and guides
Manage IT inventory, spare-parts stock, and equipment documentation
Handle critical incidents in collaboration with the Service Desk and specialized support teams
Monitor equipment, prepare reports, and ensure compliance with IT security policies

Requirements

What you’ll need

At least 2 years of experience in Field Services within a corporate environment, including VIP support
Support for mobile devices (iOS and Android) and management through MDM
Knowledge of Windows 10/11, image deployment, and troubleshooting
Knowledge of wired and Wi-Fi networks, TCP/IP, DHCP, DNS, and structured cabling
Experience with Active Directory (AD), including users, groups, and OUs
Ability to create and edit scripts, Batch files, and VBScript
Installation and support of corporate software and Microsoft 365, including Excel, Outlook, and Teams
Knowledge of VPNs and security solutions such as Zscaler and CrowdStrike
Support for video conferencing rooms and their equipment
Management of stock, IT inventory (CMDB), and equipment responsibility forms
Support for inkjet, laser, and dot-matrix printers
Strong communication skills and a professional demeanor

Benefits

Comp & perks

Flexible working arrangements that promote work-life balance
Professional development and continuous growth of your skills
Collaborative, diverse, and innovative environment
SONDA Academy: a learning platform for professional development
SONDA Wellness: initiatives focused on physical, mental, and social well-being
Opportunity open to people with disabilities and individuals rehabilitated through Brazil’s INSS social security system
Equal opportunities and an inclusive workplace