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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing on-site and remote technical support, with a strong focus on troubleshooting, equipment configuration, and user access management. Proficient in utilizing ticketing systems and documenting technical procedures to enhance operational efficiency.
Highest-signal resume keywords
Technical Degree In ITOn-Site And Remote Technical SupportWindows KnowledgeOffice 365 KnowledgeActive Directory Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTicketing ToolsEquipment ConfigurationAccess Permissions ManagementAnalytical SkillsProblem-Solving Skills
Soft Skills
Strong Communication SkillsInterpersonal SkillsOrganizational Skills
Industry Keywords
Vocational RehabilitationITSM
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide on-site and remote support to users
- Analyze and resolve escalated tickets
- Configure equipment, user profiles, access permissions, and applications
- Provide support for corporate systems and approved applications
- Follow up with vendors on tickets when necessary
- Support deployments, relocations, inventories, and operational projects
- Validate equipment after maintenance, replacement, or upgrades
- Document technical procedures and implemented solutions
- Monitor critical and recurring tickets
Requirements
What you’ll need- Exclusive opportunity for People with Disabilities and vocational rehabilitation participants
- Technical degree or higher education in IT or a related field
- Experience providing on-site and remote technical support
- Knowledge of Windows, Office 365, and Active Directory
- Experience with ticketing/ITSM tools
- Knowledge of configuring equipment, access permissions, and applications
- Strong analytical and problem-solving skills
- Organized approach to ticket follow-up and documentation
- Strong communication and interpersonal skills with users and teams
- Availability for on-site work in the Campos Elíseos area of São Paulo, Brazil
- Availability to work from 8:30 a.m. to 5:30 p.m., Monday through Friday
Benefits
Comp & perks- Flexible work arrangements that promote work-life balance
- Professional development and continuous skills growth
- Collaborative, diverse, and innovative environment
- SONDA Academy: learning platform for professional development
- SONDA Wellness: initiatives focused on physical, mental, and social well-being
- Equal opportunities in an inclusive environment
- Personal and professional development opportunities