FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing first-level support, including troubleshooting and resolving user access issues while ensuring high-quality service and user satisfaction. Fluent in Spanish, capable of delivering professional support through various communication channels.
Highest-signal resume keywords
First-Level SupportFluent SpanishCustomer Service ExperienceTicket Management ToolsRemote User Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingPassword ResetTicket LoggingSystem Access GuidanceIncident Resolution
Soft Skills
Strong Communication SkillsOrganizedDetail-Oriented
Tools & Technologies
Ticketing SystemAuthenticator Setup
Certifications & Qualifications
High School DiplomaTechnical Degree in Information Technology
Industry Keywords
Service DeskHelp DeskN1 Technical SupportRemote Support
About the role
Key responsibilities & impact- Provide first-level (N1) support via phone, chat, and ticketing system
- Provide remote support to users
- Log, track, and manage support tickets
- Validate user details and guide users on system access and usage
- Reset and unlock passwords
- Assist with authenticator setup and resolve access issues
- Perform initial troubleshooting and resolve incidents within the scope of first-level support
- Escalate tickets to the responsible teams when necessary
- Accurately record the information provided and actions taken during each interaction
- Ensure prompt, high-quality service, working toward resolution of requests and user satisfaction
Requirements
What you’ll need- High school diploma
- Fluent Spanish, with the ability to provide professional support by phone and through other channels
- Experience in customer service and support
- Basic knowledge of computers and technology
- Strong verbal and written communication skills
- Ability to provide remote support and resolve problems
- Organized and detail-oriented when recording and tracking tickets
- Technical degree in Information Technology or a related field is desirable
- Previous experience in Service Desk, Help Desk, or N1 technical support is desirable
- Experience with ticket management tools is desirable
- Previous experience providing customer support by phone is desirable
- Experience providing remote user support is desirable
Benefits
Comp & perks- Flexible working arrangements that promote work-life balance
- Professional development and continuous growth of your skills
- Collaborative, diverse, and innovative work environment
- SONDA Academy: a learning platform for professional development
- Hybrid work, combining on-site and remote working arrangements
- SONDA Wellness, with initiatives focused on physical, mental, and social well-being