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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing first-level IT support through various communication channels, including chat and telephone, while ensuring effective ticket management and user assistance. Fluent in Spanish, capable of delivering customer service in a bilingual environment.
Highest-signal resume keywords
First-Level SupportTicket ManagementRemote Access SessionsFluency In SpanishCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User Record ValidationPassword ResetsSystem Access GuidanceAuthenticator Configuration
Certifications & Qualifications
High School Diploma
Industry Keywords
IT SupportTelephone-Based Customer Service
About the role
Key responsibilities & impact- Provide first-level support via chat, telephone, and ticket queues
- Perform remote access sessions
- Validate user records
- Provide basic guidance on system access and usability
- Create and manage tickets
- Perform password resets
- Configure authenticators
Requirements
What you’ll need- High school diploma
- Fluency in Spanish
- Previous experience in IT or telephone-based customer service
- Availability to work from 6:00 a.m. to 12:20 p.m., Monday through Saturday
Benefits
Comp & perks- Flexible work arrangements that promote work-life balance
- Professional development and continuous growth of your skills
- Collaborative, diverse, and innovative environment
- SONDA Academy: learning platform for professional development
- Hybrid work: on-site and remote work arrangements
- SONDA Wellness: initiatives focused on physical, mental, and social well-being