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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in operational control and process monitoring, with strong skills in managing service tickets and utilizing tools like ServiceNow and Azure. Exhibits excellent organizational abilities and effective communication skills in a dynamic field services environment.
Highest-signal resume keywords
Proficiency In Microsoft OfficeExperience In Field Services OperationsKnowledge Of ServiceNowKnowledge Of AzureStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Ticket ManagementOperational ReportingProcess MonitoringData ManagementField Services Experience
Soft Skills
Problem-Solving MindsetStrong Verbal CommunicationStrong Written CommunicationPriority ManagementProactive Approach
Tools & Technologies
ServiceNowAzureMicrosoft ExcelElectronic Communication ToolsEmail Tools
Industry Keywords
Field ServicesOperational ControlService RequestsDynamic EnvironmentSupplier Backlog
Tech Stack
Tools & technologiesAzureServiceNow
About the role
Key responsibilities & impact- Dispatch field technicians to handle service tickets.
- Contact partners to schedule technical visits.
- Open and close service tickets.
- Prepare and monitor operational reports in ServiceNow and Azure.
- Monitor the supplier backlog.
- Follow up with technicians to track ongoing activities.
- Support operational control of service requests.
- Ensure that operational records and information are kept up to date.
Requirements
What you’ll need- Proficiency in Microsoft Office, especially Excel.
- Knowledge of electronic communication and email tools.
- Strong organizational and priority management skills.
- Proactive, problem-solving mindset.
- Strong verbal and written communication skills.
- Ability to monitor processes and operational controls effectively.
- Availability to work in a dynamic environment with multiple demands.
- Knowledge of or experience with ServiceNow is a plus.
- Knowledge of Azure is a plus.
- Experience in Field Services operations is a plus.
- Experience opening, tracking, and closing service tickets is a plus.
- Education or coursework in administration, management, or related fields is a plus.
- This opportunity is open to people with disabilities (PwD) and professionals rehabilitated through Brazil’s INSS social security system.
Benefits
Comp & perks- Flexible work arrangements and initiatives designed to promote work-life balance.
- Professional development and continuous growth of your skills, aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform focused on professional development.
- SONDA Wellness: a program with initiatives focused on physical, mental, and social well-being.