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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing on-site technical support, including installation, configuration, and maintenance of multifunction printers and equipment. Proficient in diagnosing hardware and system failures while ensuring compliance with service level agreements and maintaining accurate technical documentation.
Highest-signal resume keywords
Field-Based Technical SupportInstallation And Configuration Of EquipmentDiagnosing Hardware And System FailuresTechnical Report PreparationStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Education In Information TechnologyMaintenance And Repair Of EquipmentBasic Knowledge Of Electrical/Electronic SystemsNetworking FundamentalsReading And Interpreting Technical Documentation
Soft Skills
Organizational SkillsInterpersonal Skills
Certifications & Qualifications
Valid Category B Driver's License
Industry Keywords
Technical SupportService Level AgreementsPreventive MaintenanceRemote Hands AssistanceInventory Management
About the role
Key responsibilities & impact- Provide on-site technical support, traveling to customer locations
- Perform corrective and preventive maintenance, installation, configuration, and relocation of multifunction printers and equipment from different manufacturers
- Provide general computer support and Remote Hands assistance when required
- Diagnose and resolve hardware and system failures
- Ensure compliance with response and resolution SLAs for service tickets
- Update service status with the team responsible for ticket management
- Record completed activities, including technical reports, photographic evidence, and customer validation
- Control, inventory, and manage spare parts, backup equipment, and materials
- Request replacement parts, manage reverse logistics, and monitor equipment repairs
- Escalate issues to N3 support teams, providing technical evidence for analysis and component replacement
- Participate in technical training provided by the company
- Work in accordance with SONDA’s safety standards, operating procedures, and internal policies
- Cover locations within an approximate 200 km radius
Requirements
What you’ll need- Exclusive opportunity for People with Disabilities (PwD) and professionals rehabilitated through Brazil’s National Social Security Institute (INSS)
- Completed technical education in Information Technology, Technology, or a related field
- Experience providing field-based technical support
- Experience installing, configuring, maintaining, and repairing equipment
- Basic knowledge of electrical/electronic systems, computer technology, and networking fundamentals
- Experience providing in-person user support
- Knowledge of diagnosing and resolving hardware and/or system failures
- Ability to read and interpret manuals, diagrams, and technical documentation
- Experience preparing technical reports and service orders
- Strong communication, organizational, and interpersonal skills
- A valid, permanent Category B or higher driver’s license (required)
- Availability for travel and frequent travel between customer locations (required)
- Residence in one of the service areas or availability for frequent travel
- Owning a personal vehicle is not required
- If a company vehicle is provided, access to a garage for storing the vehicle and work materials is required
- Availability for daily travel and travel between customer locations, averaging 250 km per service call
Benefits
Comp & perks- Flexible work arrangements that promote work-life balance
- Professional development and continuous skills growth
- Collaborative, diverse, and innovative environment
- SONDA Academy: learning platform for professional development
- SONDA Wellness: initiatives focused on physical, mental, and social health
- Equal opportunities in an inclusive and diverse environment