Technical Support Analyst – Level 4

SONDA

. Administer and provide support for Windows Desktop and Windows Server environments .

Posted 11/10/2026full-timeBrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering and supporting Windows Desktop and Windows Server environments, with strong capabilities in Active Directory management, Group Policy Objects, and network services. Proficient in using PowerShell for automation and experienced in managing Microsoft 365 and virtualized environments.

Highest-signal resume keywords

Windows Desktop AdministrationActive Directory ManagementGroup Policy Objects (GPOs)PowerShell AutomationVMware or Hyper-V Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Server AdministrationDNS AdministrationDHCP AdministrationTCP/IP NetworkingFile Server ManagementPrint Server ManagementNTFS PermissionsIncident ResolutionServer MonitoringBackup and Recovery Tools

Soft Skills

Analytical AbilityOrganizational SkillsPrioritization SkillsProblem-Solving Focus

Tools & Technologies

Microsoft 365Microsoft Entra IDPowerShellITIL PracticesTicket Management Tools

Certifications & Qualifications

Bachelor’s Degree in Information TechnologyMicrosoft CertificationITIL Foundation Certification

Industry Keywords

IT InfrastructureSystem Health MonitoringOperational Routine AutomationTechnical DocumentationAccess and Permissions Management

Tech Stack

Tools & technologies

DNSTCP/IPVMware

About the role

Key responsibilities & impact

Administer and provide support for Windows Desktop and Windows Server environments
Manage users, groups, access, and permissions in Active Directory
Administer and troubleshoot DNS, DHCP, and TCP/IP network connectivity services
Create, maintain, and apply Group Policy Objects (GPOs)
Administer File Servers, Print Servers, and NTFS permissions
Analyze and resolve incidents related to Microsoft infrastructure
Update, patch, and monitor servers
Monitor environments, analyze logs, and track system health
Use PowerShell for commands and operational routine automation
Administer resources and identities in Microsoft 365 and Microsoft Entra ID
Provide support for and administer VMware or Hyper-V virtualized environments
Operate backup and recovery tools
Log, track, and manage tickets, ensuring SLAs and ITIL practices are followed
Prepare and maintain technical documentation and operating procedures

Requirements

What you’ll need

Bachelor’s degree in Information Technology or a related field
Experience supporting and administering Windows Desktop and Windows Server environments
Strong knowledge of Active Directory, including user, group, and permissions management
Experience with Group Policy Objects (GPOs)
Knowledge of DNS and DHCP administration and troubleshooting
Experience with File Servers, Print Servers, and NTFS permissions
Knowledge of TCP/IP networks and connectivity
Experience analyzing and resolving Windows infrastructure incidents
Experience with server updates, patching, and monitoring
Knowledge of Microsoft 365 and Microsoft Entra ID
Experience with VMware or Hyper-V
Knowledge of PowerShell for automating and administering Microsoft environments
Experience with backup and recovery tools
Experience with ticket management tools, SLAs, and ITIL processes
Microsoft and/or ITIL Foundation certification is a plus
Analytical ability, strong organizational skills, prioritization skills, and a problem-solving focus

Benefits

Comp & perks

Flexible work arrangements that promote work-life balance
Professional development and continuous growth of your skills
A collaborative, diverse, and innovative environment
SONDA Academy: a learning platform for professional development
SONDA Wellness: a program with initiatives focused on physical, mental, and social well-being
Equal opportunities in an inclusive environment