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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing on-site and remote technical support to executive users, with a strong focus on customer experience and effective communication. Proficient in managing tickets and prioritizing requests in high-pressure environments while maintaining organization and efficiency.
Highest-signal resume keywords
Technical SupportAdvanced English ProficiencyITSM ToolsIncident ResolutionCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportIncident ResolutionTicket ManagementOperating SystemsCorporate Tools
Soft Skills
Strong Communication SkillsProfessional DemeanorOrganizationProactivityDiscretion
Tools & Technologies
ITSM Tools
Industry Keywords
Executive SupportCorporate UsersHigh-Pressure EnvironmentsUser SatisfactionStrategic Stakeholders
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide on-site and remote technical support to executive users, including VPs and senior leadership
- Identify, analyze, and resolve technical incidents and requests
- Manage tickets end to end, maintaining records and documentation in accordance with internal processes and client requirements
- Manage priority requests, ensuring deadlines are met and user satisfaction is maintained
- Provide personalized support with clear communication, a professional approach, and a strong focus on the customer experience
- Work effectively under pressure while maintaining organization and efficiency in problem resolution
- Use advanced English for communication and technical support to users when required
Requirements
What you’ll need- Experience providing on-site and remote technical support to corporate users
- Experience supporting executives, VPs, directors, and senior leadership
- Advanced English proficiency for conversation and technical support
- Knowledge of operating systems, corporate tools, and incident resolution
- Experience with ITSM tools and ticket management
- Strong communication skills, a professional demeanor, discretion, and the ability to work with strategic stakeholders
- Organization, proactivity, and the ability to prioritize requests in high-pressure environments
Benefits
Comp & perks- Flexible work arrangements that promote work-life balance
- Professional development and continuous growth of your skills
- Collaborative, diverse, and innovative work environment
- SONDA Academy: learning platform for professional development
- SONDA Wellness: initiatives focused on physical, mental, and social well-being
- Opportunity available to people with disabilities and individuals rehabilitated through Brazil’s National Institute of Social Security (INSS)
- Equal opportunities and an inclusive work environment