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SONDA

Technical Support Specialist – Exclusive Opportunity for People with Disabilities and Rehabilitated Workers

SONDA

. Provide in-person and remote support to users .

Posted 9/23/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing in-person and remote technical support, with a strong focus on analyzing and resolving escalated tickets, configuring equipment, and managing access permissions. Proficient in documenting technical procedures and maintaining organized tracking of support tickets.

Highest-signal resume keywords
Technical Support ExperienceWindows KnowledgeOffice 365 KnowledgeActive Directory KnowledgeTicketing/ITSM Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical DegreeRemote SupportIn-Person SupportTicket AnalysisEquipment ConfigurationAccess Permission ManagementApplication SupportProblem-SolvingDocumentation SkillsMonitoring Tickets
Soft Skills
Strong Communication SkillsInterpersonal SkillsOrganizational Skills
Industry Keywords
Information TechnologyCorporate SystemsOperational ProjectsUser SupportEscalated Tickets

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Provide in-person and remote support to users
  • Analyze and resolve escalated tickets
  • Configure equipment, profiles, access permissions, and applications
  • Provide support for corporate systems and approved applications
  • Follow up on tickets with vendors when necessary
  • Support implementations, relocations, inventories, and operational projects
  • Validate equipment after maintenance, replacement, or upgrades
  • Document technical procedures and implemented solutions
  • Monitor critical and recurring tickets

Requirements

What you’ll need
  • Exclusive opportunity for People with Disabilities and rehabilitated workers
  • Technical or bachelor’s degree in Information Technology or a related field
  • Experience providing in-person and remote technical support
  • Knowledge of Windows, Office 365, and Active Directory
  • Experience with ticketing/ITSM tools
  • Knowledge of configuring equipment, access permissions, and applications
  • Strong analytical and problem-solving skills
  • Well-organized approach to tracking and documenting tickets
  • Strong communication and interpersonal skills when working with users and teams

Benefits

Comp & perks
  • Flexible work arrangements that promote work-life balance
  • Professional development and continuous skills growth
  • Collaborative, diverse, and innovative environment
  • SONDA Academy: learning platform for professional development
  • SONDA Wellness: initiatives focused on physical, mental, and social well-being
  • Equal opportunities in an inclusive environment
  • Personal and professional development opportunities