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About the role
Key responsibilities & impact- Provide in-person or remote support to users.
- Analyze and resolve technical tickets.
- Configure equipment, profiles, access permissions, and applications.
- Provide support for corporate systems and approved applications.
- Open and follow up on tickets with vendors when necessary.
- Support equipment moves, implementations, inventories, and operational projects.
- Validate equipment after maintenance, replacement, or updates.
- Record and document technical procedures and implemented solutions.
- Monitor critical or recurring tickets.
- Comply with internal procedures and established service levels.
Requirements
What you’ll need- This position is exclusively for People with Disabilities (PwD) and professionals rehabilitated through Brazil’s National Institute of Social Security (INSS).
- Technical diploma in Information Technology or a related field.
- Knowledge of computers, equipment, systems, and applications.
- Strong analytical and problem-solving skills.
- Good communication skills and a customer-focused approach to user support.
- Organized and committed to following up on support tickets.
- Availability to work Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Benefits
Comp & perks- SONDA Academy: a learning platform designed to maximize your professional development.
- SONDA Wellness: a program featuring initiatives focused on physical, mental, and social health, as well as work-life balance.
- An inclusive environment and equal opportunities for professional development.