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SONDA

Technical Support Technician – Exclusive Opening for People with Disabilities and Rehabilitated Workers

SONDA

. Work on-site at the client location, providing technical support to users .

Posted 9/23/2026full-timeGavião Peixoto • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for operating systems, software, and hardware, while ensuring effective communication and a customer-service-oriented approach. Proficient in ticket management and SLA compliance to enhance user experience.

Highest-signal resume keywords
Technical Support ExperienceOn-Site SupportRemote SupportTicket Management ToolsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportOperating Systems KnowledgeSoftware SupportHardware SupportIncident ResolutionService Request Management
Soft Skills
Customer-Service OrientationStrong Communication Skills
Tools & Technologies
Ticket Management Tools
Industry Keywords
SLA ComplianceUser GuidanceTechnical Issue Diagnosis

About the role

Key responsibilities & impact
  • Work on-site at the client location, providing technical support to users
  • Provide remote and on-site support to resolve incidents and service requests
  • Provide support for operating systems, software, and hardware
  • Diagnose and resolve technical issues
  • Guide users on the use of IT resources and tools
  • Log and track tickets, ensuring SLA compliance

Requirements

What you’ll need
  • Exclusive opening for People with Disabilities and rehabilitated workers
  • Experience providing technical support to users
  • Experience with on-site and remote support
  • Knowledge of operating systems, software, and hardware
  • Experience with ticket management tools
  • Strong communication skills and a customer-service-oriented approach

Benefits

Comp & perks
  • Flexible work arrangements that promote work-life balance
  • Professional development and continuous skills advancement
  • Collaborative, diverse, and innovative environment
  • SONDA Academy: learning platform for professional development
  • SONDA Wellness: initiatives focused on physical, mental, and social well-being
  • Inclusive environment with equal opportunities