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SONDA

Technical Support Technician – People with Disabilities (PwD) and Rehabilitated Workers

SONDA

. Provide remote or on-site technical support for service requests .

Posted 9/30/2026full-timeSão José dos Campos • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for various IT equipment, including desktops, laptops, and telephony systems, while ensuring compliance with service request procedures. Proficient in troubleshooting hardware, software, and peripheral issues both remotely and on-site.

Highest-signal resume keywords
Technical SupportIT Equipment MaintenanceVideoconferencing Equipment KnowledgeMobile And Landline Telephony SupportRemote And On-Site Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Hardware KnowledgeSoftware KnowledgeOperating Systems KnowledgeTroubleshootingService Request Logging
Tools & Technologies
Audio EquipmentVideoconferencing ToolsLinux/Unix WorkstationsMacBooksTablets
Industry Keywords
People With DisabilitiesRehabilitated WorkersTechnical Support RequestsComplianceService Procedures

Tech Stack

Tools & technologies
LinuxUnix

About the role

Key responsibilities & impact
  • Provide remote or on-site technical support for service requests
  • Support desktops, laptops, tablets, Linux/Unix workstations, and MacBooks
  • Provide support for and configure mobile and landline telephony
  • Provide support for audio and videoconferencing equipment
  • Identify and resolve hardware, software, and peripheral issues
  • Log and track service requests, ensuring compliance with deadlines and procedures

Requirements

What you’ll need
  • Exclusive opening for People with Disabilities (PwD) and rehabilitated workers
  • Experience maintaining and supporting IT equipment
  • Knowledge of hardware, software, and operating systems
  • Experience with mobile and landline telephony
  • Knowledge of videoconferencing equipment and tools
  • Experience handling technical support requests remotely and on-site

Benefits

Comp & perks
  • Flexible work arrangements that promote work-life balance
  • Professional development and continuous skills growth
  • Collaborative, diverse, and innovative environment
  • SONDA Academy: learning platform for professional development
  • SONDA Wellness: initiatives focused on physical, mental, and social well-being
  • Equal opportunities in an inclusive workplace