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S
IT Support, Systems Administration – Permanent, Full-Time Position
Sonic Healthcare Germany GmbH & Co. KG. Serve as the point of contact for specialist departments by telephone, email, and remote access in day-to-day operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and incident management, with a strong focus on maintaining and implementing IT systems and solutions. Proficient in collaboration tools and possesses a solid command of the German language for effective communication.
Highest-signal resume keywords
IT SupportIncident ManagementMicrosoft Server AdministrationCitrix SolutionsGerman Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementRequest ManagementIMAC TasksMicrosoft Server SystemsCitrix Solutions
Soft Skills
Structured ApproachReliable Work EthicSolution-Oriented MindsetProactive PlanningCollaborative Teamwork
Tools & Technologies
Microsoft TeamsTicketing System
Certifications & Qualifications
IT Vocational TrainingDegree in IT
Industry Keywords
IT OperationsEnd-User DevicesSecurity MeasuresIT ProjectsContinuous Improvement
Tech Stack
Tools & technologiesCitrix
About the role
Key responsibilities & impact- Serve as the point of contact for specialist departments by telephone, email, and remote access in day-to-day operations
- Manage, maintain, and implement install, move, add, and change (IMAC) tasks for IT and end-user devices
- Install, operate, and maintain Microsoft server and client systems as well as Citrix solutions
- Analyze, document, and permanently resolve incidents in the ticketing system
- Monitor IT systems to ensure stable and smooth operation
- Support security measures and IT projects
- Work closely with colleagues, customers, and service providers
Requirements
What you’ll need- Completed IT vocational training or a degree in IT, with at least three years of experience in a comparable role
- Hands-on experience with incident and request management
- Proficient use of modern collaboration tools such as Microsoft Teams
- Very good command of German, both written and spoken
- Structured, reliable, and solution-oriented approach with a high degree of ownership
- Independent and proactive work planning
- Close, cooperative collaboration with team leadership, users, and IT specialist departments
- Ability to identify and contribute improvement opportunities, such as through standardization or reducing recurring incidents
Benefits
Comp & perks- Professional development and training opportunities
- On-site restaurant with an employer subsidy for breakfast, lunch, and snacks
- Subsidy for the Deutschlandticket public transportation pass
- Dedicated shuttle service between the laboratory and Harburg S-Bahn station
- Employee parking spaces close to the building
- JobRad bicycle or e-bike leasing
- Bicycle storage box
- Employer-sponsored savings benefits
- Employee discounts and corporate benefits with more than 400 partner companies
- 30 days of vacation for full-time employees
- Various additional days of leave
- Subsidized health-oriented fitness classes through EGYM Wellpass
- On-site mobile massage
- Annual anonymized blood panel analysis
- Free mental health coaching through the Fürstenberg Institute
- Company and department Christmas parties