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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Operations, particularly with Workday HCM and ServiceNow, ensuring compliance and data integrity while delivering insightful HR reporting and analytics. Strong focus on continuous improvement and collaboration to enhance HR processes and support organizational changes.
Highest-signal resume keywords
Workday HCM ExperienceHR Operations ManagementHR Reporting And AnalyticsServiceNow Case ManagementData Governance And Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workday HCMHR ReportingWorkforce AnalyticsAdvanced ExcelServiceNowData GovernanceCase ManagementProcess DocumentationIssue ResolutionWorkforce Planning
Soft Skills
Customer FocusAnalytical ThinkingAttention To DetailCollaborationAccountabilityContinuous Improvement
Tools & Technologies
ServiceNowWorkdayExcelHR Reporting Tools
Industry Keywords
HR OperationsComplianceGovernanceWorkforce AdministrationGDPR
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Support standardized, efficient and compliant HR Operations services across EMEA
- Manage HR requests through SIMON/ServiceNow in line with service level agreements
- Provide operational support to HR stakeholders across EMEA
- Ensure accurate case management, documentation and issue resolution
- Serve as a first-line expert for Workday processes and HR transactions
- Troubleshoot process issues, workflow errors and approval routing challenges
- Monitor HR policy, control and governance compliance
- Maintain workforce data integrity through audits, validations and corrective actions
- Deliver HR reporting, workforce analytics and organizational insights
- Support workforce planning and data reconciliation
- Support organizational changes, restructures, acquisitions, workforce migrations and large-scale employee data updates
- Execute approved workforce transactions while ensuring governance and compliance
- Support annual merit reviews, bonus cycles, performance management and workforce planning activities
- Collaborate with Talent Acquisition on hiring, onboarding and workforce administration
- Support audit, GDPR and regulatory compliance activities
- Work with Payroll, Time & Attendance, Compensation & Benefits, Technology and ServiceNow teams
- Maintain process documentation and standard operating procedures
- Support HR user training and Workday adoption initiatives
- Identify process, control and service delivery improvements
- Develop and deliver training, guidance materials and knowledge-sharing sessions for HR teams
Requirements
What you’ll need- Experience with Workday HCM
- Experience in HR Operations and workforce administration
- Experience with HR reporting and analytics
- Knowledge of data governance and compliance
- Experience with ServiceNow / case management
- Advanced Excel and reporting tools
- Customer focus
- Analytical thinking
- Attention to detail
- Collaboration
- Accountability
- Continuous improvement
Benefits
Comp & perks- Equal opportunity employer
- Non-discrimination protections for employees, applicants and other covered persons