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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Relationship Development, with a strong focus on Sales Growth and Market Opportunity Identification. Proficient in CRM Systems and Sales Reporting, with the ability to collaborate across functions to enhance customer service and operational efficiency.
Highest-signal resume keywords
Account ManagementCustomer Relationship DevelopmentSales GrowthCRM SystemsSales Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales SupportInside SalesCustomer ServiceBusiness DevelopmentForecast AccuracyCommercial NegotiationMarket Opportunity IdentificationPricing ManagementProduction PlanningDemand Trend Analysis
Soft Skills
Excellent Communication SkillsProactive Work EthicCollaboration Across FunctionsIndependenceCustomer Relationship Management
Tools & Technologies
Microsoft OfficeCRM SystemsSales Reporting ToolsBusiness Systems
Certifications & Qualifications
Bachelor’s Degree in Business AdministrationSales or Marketing Qualification
Industry Keywords
DACH RegionMetal ProductsFibre-Based ProductsManufacturing EnvironmentIndustrial Environment
About the role
Key responsibilities & impact- Manage and grow a portfolio of 100+ customer accounts across the DACH region, focusing on metal and fibre-based consumer products
- Develop long-term customer relationships through regular communication, virtual meetings and proactive account management
- Identify customer needs, market opportunities and potential new accounts
- Develop and convert new business opportunities to achieve revenue and sales margin targets
- Manage pricing, commercial negotiations and margin development
- Respond to customer enquiries and expand business within existing and new accounts
- Manage monthly sales forecasts and understand customer ordering patterns, demand trends and business cycles
- Improve forecast accuracy, production planning and customer service
- Coordinate customer requirements with Customer Service, Supply Chain, Quality, Logistics and other internal teams
- Maintain accurate customer, opportunity and sales records in the CRM system
- Document customer interactions, meetings and commercial activities
- Provide regular sales reporting
- Segment customers, prioritize growth opportunities and identify opportunities for increased share of wallet, profitability and long-term account development
Requirements
What you’ll need- Degree-level education or equivalent professional experience
- Bachelor’s degree or equivalent professional qualification in Business Administration, Sales, Marketing or a related discipline
- 5 years related work experience
- German native speaker
- Fluent English required
- Experience in Sales Support, Inside Sales, Customer Service or Account Management
- Experience in manufacturing or industrial environments
- Experience building customer relationships
- Excellent verbal and written communication skills
- Proficiency with computers
- Strong Microsoft Office skills
- Experience using CRM, sales reporting and other business systems
- Ability to meet deadlines
- Ability to work independently and proactively
- Strong customer relationship management and commercial awareness
- Ability to identify and develop business opportunities
- Ability to collaborate effectively across functions, locations and cultures
Benefits
Comp & perks- Hybrid work arrangement
- Limited to no travel required
- Equal opportunity employment and non-discrimination protections