Claims Specialist – Level 1

Sonsio Vehicle Protection

. Process standard claims accurately and within SLA .

Posted 11/11/2026full-timeRemote • United StatesJunior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in claims processing and customer service, with a strong focus on accuracy, efficiency, and compliance. Capable of effectively utilizing Salesforce and Microsoft Office Suite to manage customer interactions and documentation.

Highest-signal resume keywords

Claims ProcessingCustomer ServiceSalesforce ProficiencyAttention To DetailAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingData EntryDocumentation ManagementCustomer Information ManagementQuality AssuranceTime ManagementMultitaskingProblem-SolvingComplianceEfficiency

Soft Skills

Verbal CommunicationWritten CommunicationCustomer Experience FocusProfessionalismCollaboration

Tools & Technologies

SalesforceMicrosoft Office SuiteOutlookWordExcel

Certifications & Qualifications

High School Diploma

Industry Keywords

Call Center EnvironmentCustomer SupportSLAEscalation ProcessesQA Metrics

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Process standard claims accurately and within SLA
Maintain detailed claim documentation, photos, and communication logs
Provide customer service to contract holders and repair facilities
Enter and update customer information, interactions, and case details in Salesforce/CRM
Collaborate with team members and other departments to coordinate customer support and resolve issues
Achieve call, QA, and attendance metrics
Follow established workflows and escalation processes
Handle and resolve customer complaints professionally and promptly
Develop and maintain knowledge of company products, services, policies, and procedures
Process and complete claims within 7-10 days while ensuring accuracy, efficiency, and compliance
Meet a quarterly QA score above 85% and audit performance standards
Sit for long periods and continuously view/input data on a computer screen

Requirements

What you’ll need

Minimum 1-2 years of experience in customer service and/or claims processing, preferably within a call center environment
High School Diploma required
Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Word, and Excel
Ability to efficiently navigate multiple computer systems while assisting customers
Excellent verbal and written communication skills
Ability to convey complex information clearly, accurately, and concisely
Strong commitment to exceptional customer experiences
Ability to handle inquiries, issues, and complaints professionally and with care
Strong time management and multitasking capabilities in a fast-paced environment
Analytical and problem-solving skills
High accuracy and attention to detail in claims processing and documentation
Flexible and adaptable to change; able to learn new systems and processes quickly
Ability to collaborate effectively with team members and cross-functional departments
Must have access to a computer with a built-in operating system, such as Windows or macOS, and at least one external monitor
Must pass a pre-employment drug screening before beginning work

Benefits

Comp & perks

Paid time off
Medical insurance
Dental insurance
Vision insurance
401(k) match (50% on the dollar up to 7% of employee contribution)
Potential commission, bonus or profit sharing
Potential sign-on bonus, subject to state and local laws, terms and conditions
Remote work arrangement
Computer with built-in operating system and at least one external monitor required for daily work