Analyst, Digital Employee Experience – Operations & Analytics

Sony

. Support development and maturity of the Digital Employee Experience (DEX) platform .

Posted 10/16/2026full-timeUnited StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SQL querying, data analysis, and dashboard creation to enhance the Digital Employee Experience (DEX) platform. Proficient in Microsoft 365 tools and capable of driving business value through data-driven insights and effective communication.

Highest-signal resume keywords

SQL QueryingData AnalysisDashboard CreationMicrosoft 365 ProficiencyDigital Employee Experience (DEX) Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL QueryingData AnalysisDashboard CreationData VisualizationNQL QueriesOperational AnalyticsKPI DefinitionReporting ToolsAutomationProactive Support

Soft Skills

Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationOrganizational Skills

Tools & Technologies

Microsoft 365Power BITableauExcelPowerPointTeamsIntuneEntra ID

Industry Keywords

Digital Employee Experience (DEX)IT Service Management (ITSM)Ticketing SystemsEndpoint ManagementWorkplace TechnologyEnterprise IT

Tech Stack

Tools & technologies

ITSMSQLTableau

About the role

Key responsibilities & impact

Support development and maturity of the Digital Employee Experience (DEX) platform
Manage enhancement requests, reporting needs, and DEX use-case opportunities
Intake, document, prioritize, and track dashboards, investigations, alerts, campaigns, remote actions, workflows, and analytics requirements
Evaluate new DEX features, releases, library content, and capabilities
Maintain inventories and documentation for DEX dashboards, investigations, automations, workflows, and use cases
Support platform adoption through SOP documentation, knowledge transfer, and training
Monitor platform utilization, adoption, data quality, coverage, and reporting effectiveness
Analyze endpoint, application, collaboration, device, and employee sentiment data
Develop and maintain DEX dashboards, investigations, NQL queries, DEX score reporting, and operational analytics
Establish experience baselines and monitor device, application, Microsoft 365, Teams, connectivity, compliance, adoption, and sentiment trends
Correlate DEX data with ticketing, support, device, geography, and business-unit information
Identify proactive support opportunities and measure technology-change, deployment, automation, and support-initiative effectiveness
Audit support tickets and analyze incidents, requests, escalations, recurring issues, process inefficiencies, and knowledge gaps
Develop operational, executive, and DEX-focused dashboards, scorecards, reports, and visualizations using SQL and reporting tools
Track DEX adoption, utilization, feature engagement, business outcomes, and program maturity
Steward reporting data quality and document KPI definitions, data sources, methodologies, and dashboard requirements
Prepare executive scorecards, presentations, reporting packages, operational reviews, business updates, and quarterly reviews
Identify automation, self-service, and proactive-support opportunities; document requirements and business cases
Collaborate with EUSP leadership, Technical Field Engineers, Global Service Desk, engineering teams, vendors, and business stakeholders

Requirements

What you’ll need

Bachelor's degree or currently completing a degree in Computer Science, Data Analytics, Information Systems, Business Analytics, Economics, Engineering, or a related field
Strong analytical and problem-solving skills
Experience with SQL querying and data analysis
Experience creating dashboards, reports, or data visualizations
Strong Microsoft 365 skills, including Excel, PowerPoint, and Teams
Excellent written and verbal communication skills
Strong organizational and documentation skills
Ability to manage multiple priorities and work independently with limited supervision
Demonstrated curiosity, initiative, and desire to drive measurable business value through data
Familiarity with Digital Employee Experience (DEX) concepts or platforms such as DEX
Familiarity with IT Service Management (ITSM) concepts, ticketing systems, and support operations
Experience with Power BI, Tableau, or similar reporting platforms
Exposure to service desks, endpoint management, workplace technology, or enterprise IT environments
Understanding of Microsoft technologies, including Microsoft 365, Intune, Entra ID, Teams, and Windows
Interest in AI, automation, proactive support models, and employee experience improvement
Honesty, trustworthiness and ethical conduct are material requirements

Benefits

Comp & perks

Comprehensive medical, prescription drug, dental, and vision coverage
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Employee assistance plan and comprehensive behavioral health benefits
Fertility benefits, including surrogacy and adoption assistance programs
Basic and supplemental life insurance
Voluntary group legal, identity theft protection, accident, and hospital indemnity insurance
Short-term and long-term disability plans
Up to 12 weeks of paid parental and caregiver leave
401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting
Education assistance and student loan programs
Flexible Work Arrangements, including hybrid work schedules
Vacation, paid holidays, sick leave, Summer Fridays, and winter break
Referral bonuses (subject to eligibility)
Matching gift program
Employee business resource groups (EBRGs)
Special discounts on Sony products
Employee stock purchase plan with Sony covering commissions and fees