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Associate Field Service Engineer – Fixed Term, 12-month assignment
Sony. Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs .
Posted 9/25/2026full-timeLos Angeles • California • United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite
About the role
Key responsibilities & impact- Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs
- Assist with troubleshooting technical issues related to flow cytometry instrumentation
- Learn and follow service procedures, technical memos, safety standards, and documentation requirements
- Learn to use Salesforce and prepare Field Service Reports
- Communicate product quality observations or service concerns to appropriate team members
- Work closely with Field Service, Sales, and Field Applications teams
- Support customer satisfaction through professional communication and timely follow-up
- Maintain service parts and inventory organization
- Complete expense reports in a timely manner
- Enter hours into a weekly timesheet
- Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
- Travel to customer sites as required within the assigned region
- Support Southern California customers in Los Angeles, San Diego, and surrounding cities
- Periodically travel to Western Canada and other Western sub-regions as needed
Requirements
What you’ll need- Applicants should be recent college graduates within the past 6 months
- Must hold a 2-year Associate degree or 4-year Bachelor’s degree (preferred)
- Degree should be in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline
- Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment
- Strong analytical and problem-solving skills
- Strong customer focus and professional communication skills
- Highly organized with good follow-up skills
- Self-motivated team player with a willingness to learn
- Basic understanding of flow cytometry or related scientific disciplines is a plus
- Computer skills required, including typing, email, and basic software use
- Must have a valid driver’s license and own or have access to a reliable vehicle
- Must hold a valid U.S. passport for potential travel to Canada
- Must be authorized to work in the United States
- Ability to travel, including overnight travel, as needed
- Flexibility with schedule and ability to adapt to last-minute changes
- Expected to work from home learning how to assist customers by phone/remotely for technical troubleshooting when not traveling to customer sites
Benefits
Comp & perks- Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents
- Voluntary Long-Term Care (LTC) benefit with a life insurance component
- Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents
- Flexible Work Arrangements, including remote and hybrid work schedules
- Paid holidays
- Sick leave
- Summer Fridays (early release)
- Winter break between Christmas and New Year’s Day (based on business needs)
- Employee business resource groups (EBRGs)
- Eligibility for overtime pay
- Potential transition to a full-time regular Field Service Engineer I position for selected candidates