Associate Field Service Engineer – Fixed Term, 12-month assignment

Sony

. Train alongside Field Service Engineers at customer sites, including installations, preventive maintenance, and repairs .

Posted 9/22/2026full-timeBoston • Massachusetts • United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates a strong foundation in flow cytometry systems, including optics, fluidics, electronics, and pneumatics, while effectively communicating and collaborating with cross-functional teams to ensure customer satisfaction. Possesses analytical problem-solving skills and a commitment to professional development in field service and laboratory instrumentation.

Highest-signal resume keywords

Flow Cytometry SystemsField Service SupportCustomer CommunicationAnalytical Problem-SolvingTechnical Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Flow CytometryTechnical TroubleshootingPreventive MaintenanceInstallationService ProceduresInventory OrganizationExpense ReportingBasic Software UseTyping SkillsField Service Reporting

Soft Skills

Customer FocusProfessional CommunicationHighly OrganizedSelf-MotivatedTeam Player

Tools & Technologies

Salesforce

Certifications & Qualifications

Valid Driver’s LicenseValid U.S. Passport

Industry Keywords

Biomedical EngineeringMedical DevicesLaboratory InstrumentationBiotechnologyLife Sciences

About the role

Key responsibilities & impact

Train alongside Field Service Engineers at customer sites, including installations, preventive maintenance, and repairs
Assist with troubleshooting technical issues related to flow cytometry instrumentation
Learn and follow service procedures, technical memos, safety standards, and documentation requirements
Use Salesforce and prepare Field Service Reports
Communicate product quality observations or service concerns to appropriate team members
Collaborate with Field Service, Sales, and Field Applications teams
Support customer satisfaction through professional communication and timely follow-up
Maintain service parts and inventory organization
Complete expense reports and enter hours into weekly timesheets
Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
Travel to customer sites within the assigned region
Work from home on phone and remote technical troubleshooting when not traveling
Train to independently support flow cytometry equipment at customer sites

Requirements

What you’ll need

Recent college graduate within the past 6 months
Must hold a 2-year Associate degree or 4-year Bachelor’s degree; Bachelor’s degree is preferred
Degree in Engineering, Biomedical Engineering, Electronics, Mechanical Engineering, Life Sciences, or a related technical discipline
Interest in field service, laboratory instrumentation, medical devices, biotechnology, or life science equipment
Strong analytical and problem-solving skills
Strong customer focus and professional communication skills
Highly organized with good follow-up skills
Self-motivated team player with a willingness to learn
Basic understanding of flow cytometry or related scientific disciplines is a plus
Computer skills, including typing, email, and basic software use
Valid driver’s license and own or access to a reliable vehicle
Valid U.S. passport for potential travel to Canada
Authorized to work in the United States
Ability to travel, including overnight travel, as needed
Flexibility with schedule and ability to adapt to last-minute changes
Must reside in or be willing to relocate to the Boston area at own expense

Benefits

Comp & perks

Medical, dental, and vision coverage with coverage for spouses/domestic partners and child dependents
Voluntary Long-Term Care (LTC) benefit with a life insurance component
Mental health and emotional well-being benefits at no cost to you, your spouse/domestic partner and child dependents
Flexible Work Arrangements, including remote and hybrid work schedules
Vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day
Employee business resource groups (EBRGs)
Overtime eligibility
Potential transition to a full-time regular Field Service Engineer I position for selected candidates