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Senior Infrastructure Engineer
Sopra Steria. Provide advanced technical expertise across endpoint management, device lifecycle management, automation and security .
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide advanced technical expertise across endpoint management, device lifecycle management, automation and security
- Act as a senior escalation point for critical endpoint issues
- Resolve complex 3rd and 4th line incidents involving operating systems, endpoint hardware and persistent software issues
- Manage and maintain Intune, SCCM/MECM and Group Policy
- Support Microsoft 365 services including Entra ID, Exchange Online, OneDrive and Teams
- Create and maintain automated software deployments, operating system upgrades and device imaging solutions using PowerShell and packaging tools
- Monitor endpoint security, device compliance, vulnerability remediation and encryption standards
- Conduct root cause analysis for recurring incidents
- Produce technical documentation and knowledge articles for support teams
- Bridge operational support teams with infrastructure and engineering functions while driving service improvements and maintaining high standards of customer service
Requirements
What you’ll need- In-depth experience administering Microsoft Intune and SCCM/MECM, including endpoint management, application deployment, patching and device policy management
- Strong knowledge of Mobile Device Management, Windows 10/11, Active Directory and Entra ID within enterprise environments
- Experience packaging and deploying applications through endpoint management platforms to support software delivery and lifecycle management
- Strong PowerShell scripting skills to automate tasks, improve operational efficiency and support deployment activities
- Experience managing Windows, Microsoft Defender and third-party patching solutions, ensuring endpoint security, compliance and vulnerability remediation
- Experience using ServiceNow
- Experience working within ITIL-based Incident, Problem and Change Management processes
- Security Clearance Level: SC
- Ability to travel to Hemel Hempstead when required
- Ability to work anywhere across the UK
Benefits
Comp & perks- 25 days annual leave with the choice to buy additional days
- Health cash plan
- Life assurance
- Pension
- Flexible working arrangements
- Training and development opportunities
- Career progression opportunities