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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in accounts receivable collections, including managing past-due accounts, negotiating payment arrangements, and maintaining accurate records. Proficient in communication and negotiation skills to effectively secure payment commitments and resolve disputes.
Highest-signal resume keywords
Accounts Receivable Collections ExperienceOutbound Collection CallsNegotiation SkillsWritten Communication SkillsAging Schedules Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts Receivable ManagementPayment ReconciliationCollections Best PracticesAging Reports AnalysisPayment Terms Understanding
Soft Skills
Professional NegotiationStrong Phone PresenceIndependent WorkCommunication SkillsProblem-Solving
Tools & Technologies
A/R System
Industry Keywords
Collection ProceduresPayment CommitmentsBilling DisputesEscalation PathsInternal Controls
About the role
Key responsibilities & impact- Monitor client account balances and aging reports daily to identify accounts requiring collection action
- Prioritize outreach based on balance age, dollar amount, and risk level
- Track promises-to-pay and follow up when commitments are missed
- Record and reconcile incoming client payments across multiple systems
- Maintain accurate collection-status records for assigned accounts
- Conduct outbound phone calls and send collection emails to secure payment commitments
- Maintain a disciplined outreach cadence across past-due accounts
- Negotiate payment arrangements and short-term payment plans within assigned authority
- Document client interactions in the A/R system
- Respond to inquiries about balances due, payment status, and payment history
- Investigate and resolve billing disputes, coordinating with internal teams
- Escalate complex disputes, non-responsive accounts, and high-risk balances to leadership
- Prepare collections updates, aging summaries, and activity reports for leadership
- Support month-end close by ensuring assigned accounts are current and documented
- Identify collection obstacles or process inefficiencies and recommend improvements
- Follow standardized collections procedures, escalation paths, and internal controls
Requirements
What you’ll need- 1–3 years of experience in accounts receivable collections
- Demonstrated experience making outbound collection calls and managing a past-due account portfolio
- Strong phone presence with confidence, professional negotiation and communication skills
- Working knowledge of aging schedules, payment terms, and collections best practices
- Excellent written communication skills for client email correspondence
- Ability to work independently in a structured, remote environment while meeting collection targets and deadlines
Benefits
Comp & perks- Generous paid time off
- Comprehensive medical, dental, and vision coverage
- Life and disability insurance
- 401(k) retirement savings plan
- Paid holidays, including a firmwide winter break (December 24 – January 1)
- Paid parental leave (available after one year of service)
- Mentorship and career development programs
- CPA exam support to help you succeed on the path to licensure
- Firm-sponsored events and spontaneous team activities
- Celebrations to mark milestones like the end of busy season and the holidays
- Benefits available to full-time employees regularly scheduled to work at least 30 hours per week