Auto Claims Analyst

Sossego | Modern Brazilian Design

. Monitor insured/third-party claims throughout the process with insurers and repair shops .

Posted 11/10/2026full-timeRemote • BrazilJuniorMid-Level💰 R$2,000 - R$3,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing automobile claims processes, including registration, analysis, and communication with insureds and brokers. Proficient in utilizing customer support systems and maintaining organized workflows to ensure timely resolution of claims.

Highest-signal resume keywords

Automobile Claims ManagementStrong Communication SkillsProcess OrganizationExperience with FreshdeskBasic Knowledge of Excel

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims RegistrationPreliminary AnalysisSLA MonitoringDocument UploadingClaims Process Resolution

Soft Skills

Strong Writing SkillsInterpersonal SkillsQuick ThinkingTask Management

Tools & Technologies

FreshdeskExcelGoogle Sheets

Industry Keywords

Insurance BrokerageAutomobile ClaimsBroker PortalsNPSStartup Experience

About the role

Key responsibilities & impact

Monitor insured/third-party claims throughout the process with insurers and repair shops
Respond to requests from insureds and brokers
Register claims and conduct a preliminary analysis
Upload documents to the insurer’s system
Provide insureds and brokers with real-time updates on claim status
Monitor SLA deadlines to ensure timely action on claims
Review and resolve pending issues in claims processes

Requirements

What you’ll need

At least 2 years of experience in automobile claims at an insurance brokerage
Knowledge of how to file automobile claims with major insurers through broker portals
Strong communication skills
Ability to manage multiple tasks
Quick thinker
Strong writing skills
Organized and proficient in managing processes and routines
Strong interpersonal skills
Basic knowledge of Excel
Experience with Freshdesk or another customer support system is a plus
Experience with Excel / Google Sheets is a plus
Experience with NPS is a plus
Startup experience is a plus
PJ contractor arrangement (MEI accepted)
Internet connection of at least 20 Mbps required

Benefits

Comp & perks

Relaxed work environment
100% remote work (home office)
Flexible hours
Exciting company culture
Use of current technologies
Opportunities to grow with the company