Customer Success Manager

SourceWhale

. Own the first three months of the customer lifecycle, managing 4–6 new accounts per month .

Posted 10/26/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer lifecycles and driving adoption through tailored Success Plans and proactive outreach. Proven ability to lead complex implementations and build relationships with stakeholders across various levels, ensuring customer satisfaction and retention.

Highest-signal resume keywords

Customer Relationship ManagementTechnical Setup and IntegrationsStakeholder ManagementAdoption and Retention MetricsTraining and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM IntegrationsBusiness TransformationComplex ImplementationsSuccess Metrics TrackingOnboarding ProcessesTechnical AptitudeData MappingTesting ProceduresClient TrainingProblem-Solving

Soft Skills

Exceptional CommunicationStrong ListeningProactive AttitudeRelationship BuildingCross-Functional Collaboration

Industry Keywords

RecTechSalesTechSaaS EnvironmentCustomer SuccessRecruitment TechnologyStakeholder AlignmentCustomer SatisfactionRetention MetricsCommercial TeamsBusiness Development

About the role

Key responsibilities & impact

Own the first three months of the customer lifecycle, managing 4–6 new accounts per month
Partner with Account Executives to build tailored Success Plans
Lead technical setup, including CRM integrations, migrations, mapping, and testing
Build relationships with stakeholders at all levels, including C-suite
Deliver tailored training sessions aligned with client go-to-market strategies and workflows
Drive adoption through proactive outreach, identifying and resolving blockers
Track success metrics and communicate updates to customers and internal teams
Identify and act on expansion opportunities during onboarding
Provide strategic guidance and best-practice recommendations
Collaborate with Account Management on transition and long-term growth
Lead review sessions measuring adoption, outcomes, and customer experience
Deliver comprehensive handovers to Account Management
Conduct regular on-site visits to strengthen relationships and engagement

Requirements

What you’ll need

Experience in a customer-facing role within RecTech, SalesTech, or a similar SaaS environment
Experience managing customer relationships across small businesses to large enterprises
Experience leading complex implementations, stakeholder alignment, and business transformation initiatives
Exceptional communication skills and ability to simplify complex ideas for different audiences
Strong listening, problem-solving, and stakeholder management abilities
Comfortable working cross-functionally in a fast-paced startup environment
Proactive, driven, and eager to learn and develop
Experience in recruitment technology or onboarding commercial/sales teams
Previous experience in recruiting or business development
Proven track record across adoption, customer satisfaction, and retention metrics
Strong technical aptitude and confidence working with integrations and systems
Willingness to conduct regular on-site visits
Applications welcomed from recruitment, sales, and customer success backgrounds

Benefits

Comp & perks

25 days holiday (not including public holidays)
MacBook plus any extra tech or software necessary for the role
Flexible working arrangements
Private medical, dental and vision insurance
Income Protection Insurance
Employee Assistance Programme (EAP)
Compassionate leave policy
Monthly social events
Opportunity to make a significant impact in an early-stage startup
Continuous improvement, feedback, innovation, and new ideas encouraged
Work-life balance support