Ambulatory Practice Coordinator

South Shore Health

. Process patient appointments accurately and timely, including scheduling follow-up and primary care appointments.

Posted 11/4/2026full-timeQuincy • Massachusetts • United StatesJunior💰 $19 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, registration, and communication within a healthcare setting, utilizing Epic and other office technologies to ensure efficient workflow and high-quality customer service.

Highest-signal resume keywords

Epic EMR ExperiencePatient SchedulingCustomer Service SkillsBasic Life Support (BLS) CertificationHealthcare Office Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationSchedulingRecords RequestsOffice Support FunctionsCritical ThinkingProblem-Solving

Soft Skills

Communication SkillsAbility to Work IndependentlyComposure Under Pressure

Tools & Technologies

EpicOutlookTigerEmail

Certifications & Qualifications

Basic Life Support (BLS) Certification

Industry Keywords

HealthcarePatient FlowAppointment ManagementReferral Processes

About the role

Key responsibilities & impact

Process patient appointments accurately and timely, including scheduling follow-up and primary care appointments.
Follow established workflows and ensure referrals are placed for outside tests and consultations.
Liaise between department physicians and scheduling staff.
Coordinate physician schedules and communicate schedule-change requests to Provider Scheduling.
Answer phones, fax, call for outside records, process forms, and perform additional assigned tasks.
Greet and direct patients and visitors in person and by telephone.
Monitor patient flow, attendance, waiting areas, and appointment delays.
Check phone messages and Epic In Basket items, prioritizing and responding to actionable requests.
Register patients, maintain accurate charts, correct errors, and explain office guidelines.
Cancel and reschedule appointments, link appointments across Epic locations, and resolve scheduling conflicts.
Complete daily assignments and long-term projects independently and on deadline.
Respond to Tiger, email, and Epic messages and learn evolving technology and procedures.
Obtain outside-facility records, print and review reports, order supplies, complete handoffs, and support department workflow.
Provide provider support and other office functions as needed.
Mentor staff regarding customer service and scheduling processes.

Requirements

What you’ll need

High School Diploma is listed as preferred.
One to three (1–3) years of healthcare office experience is required/preferred.
Strong customer service skills in person and by telephone.
Prior EMR experience (Epic) for scheduling and registration functions is strongly preferred.
Ability to work Monday–Friday in person.
Ability to work one holiday per year.
Basic Life Support (BLS) Certification from the American Heart Association (AHA), including courses offered through SSH.
Ability to use Epic, Outlook, Tiger, email, and related office technology.
Ability to perform scheduling, registration, patient communication, records requests, and office-support functions.
Ability to work independently, meet deadlines, maintain composure under pressure, and use critical thinking and problem-solving.