Loan Servicing Specialist

SouthEast Bank

. Handle transactions, processes, and maintenance for loans within the Bank’s portfolio .

Posted 9/30/2026full-timeKnoxville • Tennessee • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan servicing and processing, including transaction management, document handling, and compliance with banking regulations. Proficient in customer service and communication, ensuring accurate and efficient loan operations.

Highest-signal resume keywords

Loan Servicing ExperienceLoan Processing FunctionsCustomer Service SkillsRegulatory Compliance KnowledgeDocument Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan MaintenanceTransaction ProcessingBasic Math FunctionsData EntryLoan Quality Analysis

Soft Skills

Effective CommunicationProblem SolvingTeam CollaborationAttention to DetailCustomer Focus

Tools & Technologies

Core Banking SoftwareOffice EquipmentComputers

Industry Keywords

Bank Secrecy ActAnti-Money LaunderingFair LendingConsumer PrivacyLoan Operations

About the role

Key responsibilities & impact

Handle transactions, processes, and maintenance for loans within the Bank’s portfolio
Work with customers, loan operations, lenders, and management to process renewals, modifications, payments, payoffs, and charge-offs accurately and efficiently
Book new loans into the Bank’s core software with accurate amounts, dates, interest rates, parties, classifications, codes, and related information
Post and reverse transactions, resolve unposted transactions, process charge-offs, and assist with wires and other transactions
Manage loan documents and records, including reviewing, verifying, scanning, importing, filing, retaining, and securing documents
Maintain loan files for renewals, modifications, extensions, updates, accounting, and documentation
Provide customer service for payments, billing, credit reports and disputes, and payoff quotes
Process collateral recordation and releases, paid-out loans, non-accruals, coding changes, and escrowed tax and insurance disbursements
Maintain and service loans involving delinquency, bankruptcy, or other legal proceedings
Review and maintain contracts, signatures, insurance, collateral, terms, renewals, modifications, payoffs, and delinquency documentation
Monitor and analyze loan production, quality control, and related trends to help management identify risks, efficiencies, concerns, and compliance matters
Maintain reports of loan maintenance and review activities and findings
Assist with report preparation and verification
Follow information security, confidentiality, Bank Secrecy Act, Anti-Money Laundering, Red Flags, Consumer Privacy, Fair Lending, lending law, and other applicable requirements
Participate in training and policy updates
Work scheduled and other needed hours at designated locations; assist management and other team members as directed
Provide consistently positive, effective, and helpful service to internal and external customers

Requirements

What you’ll need

High school diploma or equivalent
1–2 years of Loan Servicing, Loan Quality, Loan Operations, and/or Loan Processing experience
Understanding of loan processing functions and applicable guidelines and regulations
Ability to operate office equipment, telephones, and computers
Ability to communicate fluently in English, in person, in writing, and on the computer
Ability to hear, speak, and understand verbal communication
Ability to read, write, count, and perform basic math functions
Ability to move head, shoulders, neck, and arms freely
Ability to use manual dexterity and fine manipulation for keyboarding, equipment use, and filing
Ability to lift up to 10 pounds, grasp, reach, and pull
Ability to sit for long periods; standing and walking periodically
Ability to think, remember, learn new information, and apply cognitive data to job functions
Ability to assess and concentrate on mental and physical job tasks to completion
Ability to work with others to share information and solve problems

Benefits

Comp & perks

Full-time employment
Hybrid work arrangement