Physician Practice Manager – Walk-in Clinic

Southern Illinois Healthcare

. Manage daily clinical back-office and front office operations across assigned physician practices and walk-in clinic locations .

Posted 10/17/2026full-timeHerrin • Illinois • United StatesMid-LevelSenior💰 $79,082 - $122,574 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and analytical skills in managing clinical operations, including budget oversight, staffing, and process improvement initiatives. Effectively communicates with diverse teams to enhance patient access and satisfaction while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Clinical Operations ManagementBudget Analysis and Improvement PlanningStaff Management and DevelopmentProcess Improvement InitiativesRegulatory Compliance Monitoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial Data InterpretationKPI Dashboard ReviewQuality Improvement ProcessesStaffing Plan DevelopmentPatient Flow Optimization

Soft Skills

LeadershipEffective CommunicationCustomer ServiceAnalytical SkillsProblem-Solving

Tools & Technologies

EHR ReportsBudgeting Software

Industry Keywords

Healthcare OperationsClinical Back-Office ManagementWalk-In Clinic OperationsPatient SatisfactionCompliance Standards

About the role

Key responsibilities & impact

Manage daily clinical back-office and front office operations across assigned physician practices and walk-in clinic locations
Work with physicians, advanced practice providers, and staff to support customer service and employee engagement
Maintain and revise physician/APP templates
Oversee preparation and analysis of financial and statistical information
Maintain required records, reports, statistics, logs, files, payroll, schedules, and status changes
Maintain 24-hour accountability for assigned departments and implement patient-focused strategies
Delegate authority and accountability to supervisors and staff
Manage clinical operations, including walk-in clinics operating outside traditional business hours
Support annual budgeting, monitor monthly budget performance, analyze variances, and develop improvement plans
Lead process improvement initiatives to enhance clinic flow and patient access
Review KPI dashboards and create action plans
Manage staffing, supervision, extended-hour coverage, and seven-day walk-in clinic operations
Support hiring and onboarding of clinic staff and APP staff
Participate in corrective action processes and support provider performance reviews
Monitor compliance with standards, practices, and regulatory requirements
Oversee business office functions and conduct daily rounding to facilitate patient and provider satisfaction
Coordinate schedules, clinic workflow, and patient flow with physicians and APPs
Respond to and assess patient complaints
Lead direct reports, implement site goals, and manage performance and professional development
Draft capital, operating, and staffing budget requests
Monitor site performance using patient satisfaction, budget, RVU, and EHR reports
Develop staffing plans for walk-in and scheduled-appointment practices
Develop and implement quality improvement processes
Evaluate revenue opportunities and partner with billing, coding, and compliance to maximize revenue
Improve referral efficiency, schedule utilization, appointment optimization, and patient communication
Collaborate with clinical, financial, IT, and support departments

Requirements

What you’ll need

Bachelor's Degree preferred
Prior experience in a hospital or medical office setting preferred
Strong leadership and analytical skills
Ability to understand and interpret financial data
Solid quantitative and qualitative skills
Effective communication with clinical, business, and administrative staff
Strong customer service skills
Exceptional verbal and written communication skills
Ability to manage staff and operations across sites with differing schedules, including extended weekday hours and weekend coverage
Comfort operating with less structured, walk-in patient flow in addition to traditional scheduled-appointment practice flow

Benefits

Comp & perks

Benefits Guide/Plan Information provided by SIH
Compensation commensurate with experience