Practice Manager – Emergency Services

Southern Illinois Healthcare

. Oversee operations of the physician’s office, including financial and clerical functions .

Posted 9/15/2026full-timeCarbondale • Illinois • United StatesMid-LevelSenior💰 $71,614 - $111,010 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and analytical skills to oversee operations in a physician's office, ensuring compliance with regulatory requirements and effective communication among staff. Proficient in financial data interpretation and enhancing patient satisfaction through strategic staffing and operational improvements.

Highest-signal resume keywords

Leadership SkillsFinancial Data InterpretationPatient Satisfaction ImprovementStaff ManagementOperational Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementData AnalysisProcess ImprovementStaffing Plans DevelopmentPerformance Monitoring

Soft Skills

Effective CommunicationCustomer ServiceEmployee EngagementProblem SolvingTeam Collaboration

Tools & Technologies

EHR Systems

Industry Keywords

Healthcare OperationsMedical Office ManagementRegulatory CompliancePatient Flow ManagementClinical Staff Coordination

About the role

Key responsibilities & impact

Oversee operations of the physician’s office, including financial and clerical functions
Maintain effective communication with physicians, staff, and Operations Director
Monitor compliance with established standards, practices, and regulatory requirements
Oversee business office functions and facilitate patient and provider flow and satisfaction
Collaborate with physicians/providers on schedules, clinic workflow, and patient flow
Respond to and assess patient complaints and escalate when necessary
Lead direct reports in executing work plans and short- and long-term goals
Implement site-level infrastructure, process, and system changes
Draft initial capital, operating, and staffing budget requests
Monitor and improve site performance using patient satisfaction, budgeted-versus-worked-hours, RVU, and EHR reports
Hire, train, assign work, manage, and evaluate staff performance
Develop professional development plans and ensure departmental productivity supports operational goals
Develop staffing plans balancing customer expectations and financial constraints
Foster employee engagement and feedback to facilitate positive change

Requirements

What you’ll need

Bachelor's Degree preferred
Prior experience in a hospital or medical office setting preferred
Strong leadership and analytical skills
Ability to understand and interpret financial data
Solid quantitative and qualitative skills
Ability to communicate effectively in a leadership role with clinical, business and administrative staff
Strong customer service skills
Exceptional verbal and written communication skills

Benefits

Comp & perks

Benefits Guide/Plan Information provided by the employer