Consumer Loan Closing Support Specialist

SouthState Bank

. Provide operational support throughout the consumer real estate loan closing process .

Posted 10/30/2026full-timeRemote • United StatesJunior💰 $43,468 - $69,437 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer real estate loan processing and closing, ensuring compliance and accuracy throughout transactions. Excels in communication and customer service, effectively managing multiple tasks while adhering to deadlines.

Highest-signal resume keywords

Consumer Real Estate Loan ProcessingLoan Documentation ExperienceMicrosoft WordMicrosoft ExcelExceptional Time Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer Real Estate LoansLoan ProcessingLoan ClosingBasic Math SkillsDocument Procedures

Soft Skills

Excellent Communication SkillsOrganizational SkillsProblem-Solving AbilityInterpersonal CommunicationAbility to Work Independently

Tools & Technologies

Microsoft OutlookAdobeNewGen

Certifications & Qualifications

High School Diploma

Industry Keywords

ComplianceConsumer Loan TransactionsService Level AgreementsBorrower ExperienceHUD/Closing Statements

About the role

Key responsibilities & impact

Provide operational support throughout the consumer real estate loan closing process
Ensure accuracy, compliance, and timely completion of consumer real estate transactions
Partner with lenders, underwriters, processors, and closers from approval through funding
Build rapport and elicit request or issue details from support team lenders and customers
Provide exceptional internal customer service and support a positive borrower experience
Respond to and resolve support requests within established Service Level Agreements
Address questions involving automatic transfers, flood determinations, title work, insurance, disclosures, titling, purchase contracts, surveys, VIN verification, entity documentation, payoffs, settlement statements, HUD/closing statements, and funding
Document employee identification information, contact information, and request or issue details
Prioritize and schedule requests/issues
Escalate requests/issues to the appropriate department when required
Alert management to emerging trends in requests or incidents
Take ownership of assigned tasks and challenges
Complete required onboarding, compliance, and other management-assigned training

Requirements

What you’ll need

High School Diploma Required
One to Three Years of Experience with Consumer Real Estate Loans and Consumer Loan Documentation Experience Required
Loan Processing and/or Closing with Real Estate Transactions is Preferred
Microsoft Word, Excel, Adobe, and Outlook
Knowledge of NewGen is Preferred, but not Required
Exceptional time management and organizational skills
Excellent communication skills
Basic computer knowledge and ability to learn department software and new software programs
Ability to manage simultaneous tasks and adhere to timelines/deadlines
Ability to work independently and in a team environment
Ability to solve problems and appropriately escalate issues
Basic math skills
Effective oral, written and interpersonal communication skills
Ability to work under minimal supervision
Ability to follow documented procedures
Ability to independently research information to answer support questions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer frequently, including typing and sustained attention to a monitor
Ability to sit, walk, and/or stand for extended periods; bend and reach

Benefits

Comp & perks

Secure and distraction-free remote work setting with reliable internet connection required
Required annual compliance training
New Employee Orientation
Consumer Loan Closing Lender Support Team onboarding training plan
Additional relevant training identified by Management