Customer Care Representative

SouthState Bank

. Provide superior customer service to external and internal customers .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $33,664 - $50,496 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, including active listening, problem-solving, and critical thinking, while efficiently navigating financial services systems to resolve inquiries. Proficient in providing digital banking support and maintaining confidentiality in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsFinancial Services ExperienceActive ListeningProblem-Solving SkillsComputer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResolutionDigital Banking SupportMFA UnlocksDebit Card SupportTransaction History ManagementAccount MaintenancePC TroubleshootingInternet NavigationQuality and Productivity GoalsConfidential Information Handling

Soft Skills

Verbal CommunicationListening SkillsCritical ThinkingFlexibilityProfessionalism

Tools & Technologies

Banking SystemsOnline Banking PlatformsEthernet ConnectionTelecommunication Tools

Industry Keywords

Inbound Call CenterVirtual Branch SolutionsReg-E DisputesCustomer MaintenanceFast-Paced Environment

About the role

Key responsibilities & impact

Provide superior customer service to external and internal customers
Identify and resolve customer inquiries using active listening, critical thinking, and probing skills
Answer inbound phone inquiries timely, accurately, and professionally
Respond to account inquiries including balances, transaction history, transfers, stop payments, loans, PIN resets, customer maintenance, product assistance, and check orders
Provide tier-one digital banking support, including MFA unlocks/deletions, online banking profile unlocks, and password-tool assistance
Provide debit card support, including inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes
Process customer inquiries accurately and efficiently according to established policies and procedures
Promote virtual branch solutions
Meet or exceed quality and productivity goals
Authenticate customers on every call and help minimize bank loss
Review and interpret customer information using available systems and resources
Troubleshoot common PC problems and navigate internet, intranet, and multiple systems
Keep customers informed about changes in bank services and practices
Follow company and department policies and complete required training

Requirements

What you’ll need

High School Diploma or equivalent
Previous customer service (Inbound Call Center) experience
Experience in financial services
Strong computer skills and ability to navigate systems for quick resolution
Excellent customer service skills including verbal, listening, and problem-solving skills
Ability to work with confidential information in a professional manner
Ability to have flexible hours when necessary
Ability to work in a fast-paced environment and meet/exceed goals
Dedicated, private work area for telecommuting
Minimum 10 Mbps download and 5 Mbps upload speed from a reliable cable, DSL, or fiber internet provider
Ability to connect directly to router/modem via Ethernet cable
Must be available to travel when necessary

Benefits

Comp & perks

Remote work opportunity
Flexible hours when necessary
Customer Care New Hire Training
Annual Regulatory Compliance Training