Customer Care Representative

SouthState Bank

. Provide superior customer service to external and internal customers .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $33,664 - $50,496 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing superior customer service and support in a fast-paced financial services environment, utilizing strong problem-solving and communication skills to resolve inquiries efficiently. Proficient in navigating digital banking systems and maintaining confidentiality while handling sensitive information.

Highest-signal resume keywords

Customer Service ExperienceFinancial Services KnowledgeActive Listening SkillsProblem-Solving SkillsStrong Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inbound Call Center ExperienceDigital Banking SupportTransaction ProcessingAccount Inquiry ResolutionReg-E Dispute Handling

Soft Skills

Excellent Verbal CommunicationCritical ThinkingFlexibilityAttention to Detail

Tools & Technologies

PC TroubleshootingOnline Banking SystemsMultifactor Authentication

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer MaintenanceBank ServicesConfidential Information HandlingQuality and Productivity Goals

About the role

Key responsibilities & impact

Provide superior customer service to external and internal customers
Identify and resolve customer inquiries using active listening, critical thinking, and probing skills
Answer inbound phone inquiries accurately and professionally
Respond to account inquiries including balances, transaction history, transfers, stop payments, loans, PIN resets, customer maintenance, product assistance, and check orders
Provide tier-one digital banking support, including multifactor authentication and online banking profile assistance
Assist with debit card inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes
Process inquiries accurately and efficiently according to policies and procedures
Promote virtual branch solutions
Meet or exceed quality and productivity goals
Authenticate customers on every call and help minimize bank loss
Use systems and resources to review and interpret customer information
Troubleshoot common PC problems and navigate multiple systems
Report trends and escalate issues to management as needed
Keep customers informed about changes in bank services and practices
Complete additional duties and required training

Requirements

What you’ll need

Must reside in SC or FL
High School Diploma or equivalent
Previous customer service (Inbound Call Center) experience
Experience in financial services
Strong computer skills and ability to navigate systems for quick resolution
Excellent verbal, listening, and problem-solving skills
Ability to work with confidential information in a professional manner
Ability to have flexible hours when necessary
Ability to work in a fast-paced environment and meet or exceed goals
Dedicated, private work area separated from other living areas
Ability to keep company sensitive documents secure
Must not provide child or adult care during scheduled work hours
Minimum 10 Mbps download and 5 Mbps upload internet speed from a reliable cable, DSL, or fiber provider
Must connect directly to router/modem via Ethernet cable
Must be available to travel when necessary

Benefits

Comp & perks

Remote work opportunity
Flexible hours when necessary
Customer Care New Hire Training
Annual Regulatory Compliance Training