Customer Care Representative I

. Provide superior customer service to external and internal customers .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $33,664 - $50,496 per yearWebsite

Key responsibilities & impact

Provide superior customer service to external and internal customers
Identify and resolve customer inquiries using active listening, critical thinking, and probing skills
Answer inbound phone inquiries accurately, professionally, and timely
Handle account balance inquiries, transaction history, transfers, stop payments, loan inquiries, PIN resets, customer maintenance updates, product assistance, and check orders
Provide tier-one digital banking support, including multi-factor authentication and online banking profile assistance
Assist with debit card inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes
Process inquiries accurately and efficiently according to established policies and procedures
Promote virtual branch solutions
Meet or exceed quality and productivity goals
Authenticate customers on every call and help minimize bank loss
Review and interpret customer information using available systems and resources
Troubleshoot common PC problems and navigate internet, intranet, and multiple systems
Report trends and escalate issues to management as needed
Keep customers informed about changes in bank services and practices
Follow company and department policies and complete additional assigned duties

What you’ll need

Must reside within 50 miles of Winter Haven, FL
High School Diploma or equivalent
Previous customer service (Inbound Call Center) experience
Experience in financial services
Strong computer skills and ability to navigate systems for quick resolution
Excellent verbal, listening, customer service, and problem-solving skills
Ability to work with confidential information professionally
Ability to work flexible hours when necessary
Ability to meet or exceed goals and solve problems in a fast-paced environment
Annual Regulatory Compliance Training
Successfully complete Customer Care New Hire Training
Dedicated work area separated from living areas and providing information privacy
Ability to keep company sensitive documents secure
Must not provide child or adult care during scheduled work hours
Minimum 10 Mbps download and 5 Mbps upload internet speed from a reliable cable, DSL, or fiber optic/FiOS provider
Must connect directly to the router/modem via Ethernet cable
Must be available to travel when necessary
Hours: 11am–8pm EST with rotational Saturday shifts

Comp & perks