Customer Care Representative I

SouthState Bank

. Provide superior customer service to external and internal customers .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $33,664 - $50,496 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities, including problem-solving and effective communication skills, while maintaining confidentiality and navigating banking procedures. Proficient in providing digital banking support and managing customer inquiries in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceFinancial Services KnowledgeProblem-Solving SkillsStrong Computer SkillsMulti-Tasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResolutionBanking ProceduresDigital Banking SupportMFA AssistanceAccount ManagementTransaction History ReviewReg-E Dispute HandlingPC TroubleshootingConfidential Information HandlingGoal Achievement

Soft Skills

Active ListeningEmpathyProfessional DemeanorReceptiveness to CoachingCommunication Skills

Tools & Technologies

Banking SystemsCustomer Relationship Management SoftwareInternet Connectivity ToolsEthernet Connection

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Inbound Call CenterCustomer Care QualityVirtual Branch SolutionsCustomer MaintenanceFlexible Hours

About the role

Key responsibilities & impact

Provide superior customer service to external and internal customers
Identify and resolve customer inquiries using active listening, critical thinking, and probing skills
Answer inbound phone inquiries accurately, professionally, and promptly
Handle account inquiries including balances, transaction history, transfers, stop payments, loan inquiries, PIN resets, customer maintenance, product assistance, and check orders
Provide tier one digital banking support, including MFA and online banking profile assistance
Assist with debit card inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes
Process customer inquiries according to established policies and procedures
Promote virtual branch solutions
Meet customer care quality and productivity goals
Authenticate customers and protect customer information
Use systems and resources to review and interpret customer information
Troubleshoot common PC problems and navigate multiple systems
Keep customers informed about changes in bank services and practices
Complete required additional skills training
Maintain a positive, empathetic, and professional demeanor

Requirements

What you’ll need

Must reside within 50 miles of Charleston, SC
High School Diploma or equivalent
Previous customer service (Inbound Call Center) experience
Experience in financial services
Strong computer skills and ability to navigate systems for quick resolution
Excellent customer service skills including verbal, listening, and problem-solving skills
Ability to work with confidential information professionally
Ability to have flexible hours when necessary
Receptive to coaching and feedback
Ability to meet/exceed goals and solve problems in a fast-paced environment
Strong knowledge of banking procedures
Strong multi-tasking and problem-solving skills
Dedicated work area separated from other living areas with information privacy
Ability to keep company sensitive documents secure
Must not provide child or adult care during scheduled work hours
Minimum 10 Mbps download and 5 Mbps upload speed from a reliable cable, DSL, or fiber internet provider
Ability to connect directly to router/modem via Ethernet cable
Must be available to travel when necessary

Benefits

Comp & perks

Remote work opportunity within 50 miles of Charleston, SC
Flexible hours when necessary
Customer Care New Hire Training
Annual Regulatory Compliance Training