Customer Care Representative I

SouthState Bank

. Provide superior customer service to external and internal customers across products, applications, and services .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $33,664 - $50,496 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing superior customer service in a fast-paced environment, with strong problem-solving abilities and proficiency in navigating financial services systems. Capable of handling sensitive information and maintaining confidentiality while meeting productivity goals.

Highest-signal resume keywords

Customer Service ExperienceFinancial Services KnowledgeActive Listening SkillsProblem-Solving SkillsComputer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inbound Call Center ExperienceAccount Inquiry HandlingDigital Banking SupportMulti-Factor AuthenticationPC TroubleshootingTransaction ProcessingReg-E Dispute ManagementQuality and Productivity GoalsInternet NavigationConfidential Information Handling

Soft Skills

Excellent Verbal CommunicationListening SkillsCritical ThinkingFlexibilityProfessionalism

Tools & Technologies

Online Banking SystemsCustomer Relationship Management SoftwareInternet BrowsersEthernet ConnectionCable/DSL/Fiber Optic Internet

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ServiceFinancial ServicesVirtual Branch SolutionsBanking PracticesAccount Maintenance

About the role

Key responsibilities & impact

Provide superior customer service to external and internal customers across products, applications, and services
Identify and resolve customer inquiries using active listening, critical thinking, and probing skills
Answer inbound phone inquiries accurately, professionally, and in a timely manner
Handle account inquiries including balances, transaction history, transfers, stop payments, loans, PIN resets, maintenance updates, product assistance, and check orders
Provide tier-one digital banking support, including multi-factor authentication and online banking profile assistance
Assist with debit card inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes
Process inquiries according to established policies and procedures
Promote virtual branch solutions
Meet or exceed quality and productivity goals
Authenticate customers on every call and help minimize bank loss
Review and interpret customer information using available systems and resources
Troubleshoot common PC problems and navigate internet, intranet, and multiple systems
Report trends to management and escalate issues as needed
Keep customers informed about changes in bank services and practices
Complete additional skills training and perform other assigned duties

Requirements

What you’ll need

Must reside within 50 miles of Orangeburg, SC
High School Diploma or equivalent
Previous customer service (Inbound Call Center) experience
Experience in financial services
Strong computer skills and ability to navigate systems for quick resolution
Excellent verbal, listening, customer service, and problem-solving skills
Ability to work with confidential information professionally
Ability to work flexible hours when necessary
Ability to work in a fast-paced environment and meet or exceed goals
Must maintain a dedicated, private work area
Must secure company-sensitive documents
Must not provide child or adult care during scheduled work hours
Minimum 10 Mbps download and 5 Mbps upload internet speed
Reliable cable, DSL, or fiber optic/FiOS internet connection
Ability to connect directly to router/modem via Ethernet cable
Must be available to travel when necessary

Benefits

Comp & perks

Remote work opportunity within 50 miles of Orangeburg, SC
Flexible hours when necessary
Customer Care New Hire Training
Annual Regulatory Compliance Training
Dedicated remote work setup requirements and technical support standards
Equal Opportunity Employer, including disabled/veterans