Customer Care Representative I

SouthState Bank

. Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first-call resolution .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $33,664 - $50,496 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the financial services sector, utilizing strong problem-solving and communication skills to ensure first-call resolution and maintain customer trust. Proficient in navigating digital banking systems and adhering to regulatory compliance standards.

Highest-signal resume keywords

Customer Service ExperienceFinancial Services KnowledgeRegulatory Compliance TrainingStrong Computer SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

First-Call ResolutionAccount Inquiries HandlingMulti-Factor Authentication SupportDebit Card ManagementTransaction History ReviewOnline Banking AssistancePC TroubleshootingData Privacy ManagementQuality and Productivity Goals AchievementCustomer Relationship Retention

Soft Skills

Active ListeningEmpathyProfessional DemeanorReceptiveness to CoachingAdaptability in Fast-Paced Environment

Tools & Technologies

Digital Banking SystemsInternet NavigationIntranet SystemsCustomer Information Review ToolsEthernet Connection

Certifications & Qualifications

High School Diploma or EquivalentAnnual Regulatory Compliance Training

Industry Keywords

Inbound Call CenterCustomer Care TrainingVirtual Branch SolutionsConfidential Information HandlingBank Services Knowledge

About the role

Key responsibilities & impact

Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first-call resolution
Answer inbound phone inquiries accurately, professionally, and with a personalized customer experience
Handle account inquiries including balances, transaction history, transfers, stop payments, loan inquiries, PIN resets, customer maintenance updates, product assistance, and check orders
Provide tier-one digital banking support, including multi-factor authentication and online banking profile assistance
Assist with debit card inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes
Process inquiries accurately and efficiently according to established policies and procedures
Promote virtual branch solutions
Meet or exceed quality and productivity goals
Authenticate customers on every call to protect information and minimize bank loss
Use available systems and resources to review and interpret customer information
Troubleshoot common PC problems and navigate internet, intranet, and multiple systems
Maintain a positive, empathetic, and professional demeanor
Inform customers about changes in bank services and practices
Follow company and department policies and complete additional training as required
Report trends and escalate issues to management as needed
Retain customer relationships and build customer trust

Requirements

What you’ll need

Must reside within 50 miles of Orangeburg, SC
High School Diploma or equivalent
Previous customer service (Inbound Call Center) experience
Experience in financial services
Strong computer skills and ability to navigate systems for quick resolution
Excellent customer service skills including verbal, listening, and problem-solving skills
Ability to work with confidential information in a professional manner
Ability to have flexible hours when necessary
Receptive to coaching and feedback
Ability to work in a fast-paced environment
Annual Regulatory Compliance Training
Successfully complete Customer Care New Hire Training
Dedicated work area separated from other living areas and providing information privacy
Ability to keep company sensitive documents secure
Must not provide child or adult care during scheduled work hours
Minimum 10 Mbps download and 5 Mbps upload speed from a reliable cable, DSL, or fiber provider
Must be able to connect directly to router/modem via Ethernet cable
Must be available to travel when necessary
Hours: 11am–8pm EST with rotational Saturday shifts