Customer Care Representative I

SouthState Bank

. Provide superior customer service to internal and external customers .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $33,664 - $50,496 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities, with expertise in handling inquiries and providing support in financial services. Proficient in navigating digital banking systems and maintaining confidentiality while meeting productivity goals.

Highest-signal resume keywords

Customer Service ExperienceFinancial Services KnowledgeProblem-Solving SkillsStrong Computer SkillsInbound Call Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Inquiry HandlingDigital Banking SupportMulti-Factor AuthenticationTransaction History ManagementReg-E Dispute ResolutionPC TroubleshootingQuality and Productivity GoalsConfidential Information ManagementTelecommuting SetupInternet Speed Requirements

Soft Skills

Active ListeningCritical ThinkingVerbal CommunicationProfessionalismFlexibility

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer InquiriesVirtual Branch SolutionsBank ServicesCompliance TrainingFast-Paced Environment

About the role

Key responsibilities & impact

Provide superior customer service to internal and external customers
Identify and resolve customer inquiries using active listening, critical thinking, and probing skills
Answer inbound phone inquiries accurately, professionally, and promptly
Handle account inquiries including balances, transaction history, transfers, stop payments, loan inquiries, PIN resets, maintenance updates, product assistance, and check orders
Provide tier-one digital banking support, including multi-factor authentication and online banking profile assistance
Support debit card inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes
Process inquiries according to established policies and procedures
Promote virtual branch solutions
Meet or exceed quality and productivity goals
Authenticate customers and protect customer information
Review and interpret customer information using available systems and resources
Troubleshoot common PC problems and navigate multiple systems
Report trends and escalate issues to management as needed
Maintain awareness of changes in bank services and practices
Complete required skills and compliance training

Requirements

What you’ll need

Must reside within 50 miles of Denton, TX
High School Diploma or equivalent
Previous customer service (Inbound Call Center) experience
Experience in financial services
Strong computer skills and ability to navigate systems for quick resolution
Excellent verbal, listening, customer service, and problem-solving skills
Ability to work with confidential information professionally
Ability to work flexible hours when necessary
Ability to work in a fast-paced environment and meet or exceed goals
Must have a dedicated, private work area for telecommuting
Must maintain secure company-sensitive documents
Must not provide child or adult care during scheduled work hours
Minimum 10 Mbps download and 5 Mbps upload internet speed
Must connect directly to router/modem via Ethernet cable
Must be available to travel when necessary

Benefits

Comp & perks

Remote work opportunity
Customer Care New Hire Training
Annual Regulatory Compliance Training
Flexible hours when necessary
Work-from-home technical requirements supported by remote work standards