Customer Care Representative I

SouthState Bank

. Provide superior customer service to external and internal customers .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $33,664 - $50,496 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing superior customer service and resolving inquiries efficiently in a fast-paced financial services environment. Proficient in navigating digital banking systems and maintaining confidentiality while handling sensitive customer information.

Highest-signal resume keywords

Customer Service ExperienceFinancial Services KnowledgeProblem-Solving SkillsComputer SkillsActive Listening

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Inquiries HandlingDigital Banking SupportMulti-Factor AuthenticationTransaction History ManagementReg-E Dispute ResolutionPC TroubleshootingCustomer Maintenance UpdatesLoan Inquiries ProcessingCheck Orders ManagementPIN Reset Assistance

Soft Skills

Empathetic CommunicationCritical ThinkingProfessional DemeanorFlexibilityTeam Collaboration

Tools & Technologies

Banking SystemsOnline Banking PlatformsEthernet ConnectionCable/DSL/Fiber Optic Internet

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Inbound Call CenterCustomer InquiriesVirtual Branch SolutionsQuality GoalsProductivity Goals

About the role

Key responsibilities & impact

Provide superior customer service to external and internal customers
Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first-call resolution
Answer inbound phone inquiries accurately, professionally, and promptly
Handle account inquiries including balances, transaction history, transfers, stop payments, loan inquiries, PIN resets, customer maintenance updates, product assistance, and check orders
Provide tier-one digital banking support, including multi-factor authentication and online banking profile assistance
Assist with debit card inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes
Process inquiries according to established policies and procedures
Promote virtual branch solutions
Meet or exceed quality and productivity goals
Authenticate customers on every call and help minimize bank loss
Review and interpret customer information using available systems and resources
Troubleshoot common PC problems and navigate multiple systems
Maintain a positive, empathetic, and professional demeanor
Inform customers about changes in bank services and practices
Complete required training and additional duties as assigned

Requirements

What you’ll need

Must reside within 50 miles of Charleston, SC
High School Diploma or equivalent
Previous customer service (Inbound Call Center) experience
Experience in financial services
Strong computer skills and ability to navigate systems for quick resolution
Excellent verbal, listening, customer service, and problem-solving skills
Ability to work with confidential information professionally
Ability to work flexible hours when necessary
Ability to work in a fast-paced environment and meet or exceed goals
Dedicated work area separated from other living areas and providing information privacy
Must not provide child or adult care during scheduled work hours
Minimum 10 Mbps download and 5 Mbps upload speed from a reliable Cable, DSL, or Fiber Optic/FiOS provider
Must connect directly to router/modem via Ethernet cable
Must be available to travel when necessary

Benefits

Comp & perks

Remote work arrangement
Dedicated work area and information privacy requirements for telecommuting
Flexible hours when necessary
Annual Regulatory Compliance Training
Customer Care New Hire Training
Benefits offered through SouthState Careers