Customer Care Representative I

SouthState Bank

. Provide superior customer service to external and internal customers .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $33,664 - $50,496 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries efficiently and accurately. Proficient in navigating financial services systems while maintaining confidentiality and compliance.

Highest-signal resume keywords

Customer Service ExperienceFinancial Services KnowledgeRegulatory Compliance TrainingProblem-Solving SkillsStrong Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceTransaction History ManagementMulti-Factor Authentication SupportDigital Banking SupportPC TroubleshootingData InterpretationLoan Inquiry HandlingPIN Reset AssistanceCheck Order ProcessingReg-E Dispute Management

Soft Skills

Active ListeningCritical ThinkingVerbal CommunicationFlexibilityTime Management

Tools & Technologies

Internet NavigationIntranet SystemsCustomer Information SystemsCall Center Software

Certifications & Qualifications

High School Diploma or EquivalentAnnual Regulatory Compliance Training

Industry Keywords

Inbound Call CenterCustomer CareVirtual Branch SolutionsBank ServicesConfidential Information Management

About the role

Key responsibilities & impact

Provide superior customer service to external and internal customers
Identify and resolve customer inquiries using active listening, critical thinking, and probing skills
Answer inbound phone inquiries accurately, professionally, and promptly
Handle account balance inquiries, transaction history, transfers, stop payments, loan inquiries, PIN resets, customer maintenance updates, product assistance, and check orders
Provide tier-one digital banking support, including multi-factor authentication and online banking profile assistance
Support debit cards, including inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes
Process customer inquiries accurately and efficiently according to policies and procedures
Promote virtual branch solutions
Meet or exceed quality and productivity goals
Authenticate customers on every call and help minimize bank loss
Use available systems and resources to review and interpret customer information
Troubleshoot common PC problems and navigate internet, intranet, and multiple systems
Keep customers informed about changes in bank services and practices
Follow company and department policies and established processes
Complete additional duties, tasks, and skills training as assigned

Requirements

What you’ll need

Must reside within 50 miles of Denton, TX
High School Diploma or equivalent
Previous customer service (Inbound Call Center) experience
Experience in financial services
Strong computer skills and ability to navigate systems for quick resolution
Excellent verbal, listening, and problem-solving skills
Ability to work with confidential information professionally
Ability to work flexible hours when necessary
Ability to work in a fast-paced environment and meet or exceed goals
Annual Regulatory Compliance Training
Successfully complete Customer Care New Hire Training
Dedicated work area separated from other living areas with information privacy
Keep company sensitive documents secure
Must not provide child or adult care during scheduled work hours
Minimum 10 Mbps download and 5 Mbps upload speed from a reliable cable, DSL, or fiber optic/FiOS provider
Direct Ethernet connection to router/modem
Must be available to travel when necessary
Hours: 10am–7pm CST with rotational Saturday shifts

Benefits

Comp & perks

Remote work opportunity
Dedicated remote-work standards and eligibility
Annual Regulatory Compliance Training
Customer Care New Hire Training
Flexible hours when necessary
Rotational Saturday shifts
Equal Opportunity Employer, including disabled/veterans