Customer Care Section Manager

SouthState Bank

. Direct and oversee Customer Care team members to achieve department goals .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $49,863 - $79,653 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing customer care teams, focusing on performance coaching, goal achievement, and continuous improvement. Proficient in banking operations and customer care techniques, with a commitment to maintaining high service quality and efficiency.

Highest-signal resume keywords

Team LeadershipCoaching SkillsBanking Operations KnowledgeCustomer Care TechniquesPerformance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperienceComputer NavigationTroubleshooting SkillsPerformance ReportingGoal SettingProblem-Solving SkillsQuality Service MonitoringFinancial-Services TechnologiesProcedure DevelopmentConfidential Information Handling

Soft Skills

Motivational SkillsCommunication SkillsListening SkillsFlexibilityConflict Resolution

Tools & Technologies

Banking SystemsCall Center SoftwarePerformance Tracking ToolsCommunication PlatformsInternet Connectivity

Industry Keywords

Customer CareFinancial InstitutionService LevelsAbandonment RatesConversion Targets

About the role

Key responsibilities & impact

Direct and oversee Customer Care team members to achieve department goals
Motivate and inspire the team to meet daily and monthly goals
Ensure service levels, abandonment rates, and quality service expectations are met
Coach employees, provide feedback, develop career paths, and track performance
Monitor team development and continuous improvement
Communicate the company purpose, core values, and mission
Ensure representatives follow schedules
Prepare performance and goal reports
Conduct monthly coaching meetings with team members
Facilitate team communication and resolve issues
Support departmental objectives, conversion targets, product rollouts, and technology updates
Handle escalated calls, complaints, and questions
Prepare, schedule, and present team meetings
Recommend solutions to improve service quality and departmental processes
Monitor calls professionally and objectively
Maintain awareness of financial-services technologies
Develop procedures or technology improvements to increase call-center efficiency

Requirements

What you’ll need

High School diploma required
College or Associate Degree preferred
Previous work experience with a financial institution
Work experience in a call center or related field
Strong knowledge of banking operations procedures
Ability to navigate banking systems and interpret team member and customer needs
Strong computer skills and ability to navigate systems for quick resolution
Strong knowledge of customer care techniques and processes
Verbal, listening, and problem-solving skills
Strong coaching skills and ability to develop goals for success
Excellent writing skills
Computer navigation, troubleshooting, and keyboarding skills
Ability to navigate multiple systems
Ability to handle confidential information professionally
Flexible hours when necessary
Must be available to travel when necessary
Dedicated work area separated from living areas
Ability to secure sensitive company documents
Must not provide child or adult care during scheduled work hours
Reliable internet via Cable, DSL, or Fiber Optic/FiOS with at least 10 Mbps download and 5 Mbps upload
Direct Ethernet connection to router/modem

Benefits

Comp & perks

Remote work opportunity
Flexible hours when necessary
Dedicated remote work area and information privacy requirements
Minimum 10 Mbps download and 5 Mbps upload internet requirement
Annual Regulatory Compliance Training
Successful completion of assigned training