Customer Care Solutions Analyst

SouthState Bank

. Analyze business needs and operational processes to identify gaps, inefficiencies, risks, and opportunities to improve performance and customer experience .

Posted 10/5/2026full-timeRemote • United StatesJunior💰 $59,959 - $95,780 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong business analysis and process improvement capabilities, with a focus on project management and change management principles. Proficient in developing actionable insights and coordinating cross-functional initiatives to enhance operational efficiency and customer experience.

Highest-signal resume keywords

Business AnalysisProcess ImprovementProject ManagementChange ManagementData Visualization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisProcess ImprovementProject ManagementChange ManagementAnalytical SkillsAd Hoc AnalysisPerformance Data InterpretationReportingData VisualizationOperational Efficiency

Soft Skills

Communication SkillsStakeholder ManagementProblem-Solving SkillsProject CoordinationContinuous Improvement

Tools & Technologies

Business Technology ToolsReporting ToolsData Visualization Tools

Industry Keywords

Operational ExcellencePerformance MeasuresKey Performance IndicatorsChange Management LeadershipCross-Functional Coordination

About the role

Key responsibilities & impact

Analyze business needs and operational processes to identify gaps, inefficiencies, risks, and opportunities to improve performance and customer experience
Develop and recommend business solutions improving processes, capabilities, technology utilization, operational efficiency, and service delivery
Lead strategic and operational initiatives from concept through implementation
Develop project plans, define requirements, establish milestones, and monitor progress
Coordinate cross-functional resources and stakeholders
Provide change management and implementation leadership for new processes, technologies, and capabilities
Coordinate communication, readiness, training, and adoption support
Measure and evaluate initiative outcomes using success criteria and key performance indicators
Maintain departmental reports, dashboards, and performance measures
Conduct ad hoc analysis and develop actionable insights
Promote continuous improvement and operational excellence
Identify emerging needs, recommend enhancements, document processes, and partner with leaders on sustainable improvements
Take ownership of tasks and challenges encountered in the assigned role

Requirements

What you’ll need

Bachelor’s Degree
1-3 years of experience in business analysis or equivalent experience
Strong knowledge of business analysis, process improvement, project management, and change management principles
Strong analytical and problem-solving skills, including interpreting performance data, identifying trends, conducting ad hoc analysis, and developing actionable business insights
Excellent project coordination, communication, and stakeholder management skills
Proficiency in reporting, data visualization, and business technology tools
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer frequently, including typing and sustained attention to a monitor
Ability to sit, walk, and/or stand for extended periods of time
Ability to bend and reach
Must reside in VA, NC, SC, GA, FL, AL, TX, or CO
Secure and distraction-free remote work setting with reliable internet connection; cable or fiber preferred, mobile hotspots not acceptable