Director of IT Communications – Engagement

SouthState Bank

. Set the enterprise IT experience and engagement strategy and translate technology priorities into a multi-year roadmap .

Posted 10/5/2026full-timeRemote • United StatesLead💰 $133,533 - $213,307 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic communications, organizational change management, and employee engagement, with a strong focus on developing and executing multi-year technology engagement strategies. Proven ability to lead multidisciplinary teams, advise senior leaders, and enhance service delivery through effective governance and measurement frameworks.

Highest-signal resume keywords

Strategic CommunicationsOrganizational Change ManagementEmployee EngagementDigital Adoption StrategyExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Organizational Change ManagementStakeholder EngagementDigital AdoptionKnowledge ManagementService ExperienceContinuous ImprovementGovernance DesignQuality AssuranceMeasurement FrameworksExecutive Reporting

Soft Skills

Exceptional WritingStorytellingFacilitationPresentation SkillsInfluencing Outcomes

Tools & Technologies

Microsoft 365ServiceNowCollaboration PlatformsIntranet PlatformsAnalytics ToolsSurvey PlatformsModern Communication Technologies

Industry Keywords

Employee Engagement StrategyC-Suite AdvisoryTechnology Service DeliveryCrisis CommunicationsBrand Strategy

Tech Stack

Tools & technologies

Cyber SecurityServiceNow

About the role

Key responsibilities & impact

Set the enterprise IT experience and engagement strategy and translate technology priorities into a multi-year roadmap
Serve as executive communications partner to IT leadership
Shape narratives, executive messaging, town halls, leader cascades, major announcements, and high-impact presentations
Establish and govern organizational change management for technology initiatives
Lead IT employee engagement strategy using survey insights, listening channels, recognition, leader enablement, and action planning
Own end-user education and digital adoption strategy, including role-based learning, onboarding, release readiness, self-service guidance, knowledge content, office hours, and reinforcement
Create and govern enterprise editorial, channel, and campaign standards across email, intranet, ServiceNow, collaboration tools, video, and meetings
Expand the service delivery framework, enhance IT quality assurance, and build a voice-of-the-customer program
Identify root causes and drive measurable improvements with service owners
Define and report an executive scorecard covering reach, understanding, sentiment, adoption, proficiency, self-service success, service quality, and stakeholder confidence
Lead, coach, and develop a multidisciplinary team
Set priorities, operating rhythms, quality controls, capacity plans, vendor expectations, and performance standards
Build partnerships with Corporate Communications, Human Resources, Learning and Development, Risk, Information Security, business leaders, and technology teams
Advise senior leaders during transformation, service disruption, crisis, and reputation-sensitive moments

Requirements

What you’ll need

Bachelor’s degree in communications, marketing, public relations, organizational development, business, technology, or a related field required
20+ years of progressively responsible experience in strategic communications, organizational change, employee engagement, learning/adoption, brand, or related leadership disciplines
15+ years leading people or enterprise programs
Experience advising C-suite or executive leaders and leading communications for complex technology or business transformation required
Executive presence and judgment to advise, challenge, and align senior stakeholders
Ability to develop enterprise communication, engagement, change, adoption, brand, and learning strategies
Exceptional writing, editing, storytelling, facilitation, presentation, and message-design skills
Expertise in organizational change management, stakeholder engagement, adult learning, digital adoption, knowledge management, service experience, and continuous improvement
Ability to design governance, quality assurance, editorial standards, measurement frameworks, dashboards, and executive reporting
Leadership capability to build teams, develop talent, manage vendors and budgets, establish operating models, and influence outcomes through direct authority and matrixed relationships
Strong understanding of technology service delivery, product and project lifecycles, cybersecurity awareness, incident and crisis communications, and employee-facing digital channels
Proficiency with Microsoft 365, collaboration and intranet platforms, ServiceNow or comparable service-management platforms, analytics tools, survey platforms, and modern communication technologies, including responsible use of AI
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer frequently, including typing and sustained attention to a monitor
Ability to sit, walk, and/or stand for extended periods of time
Ability to bend and reach

Benefits

Comp & perks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Secure, distraction-free remote or hybrid work setting with reliable internet connection (cable or fiber preferred)