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Floating Universal Banker
SouthState Bank. Serve as a full-service, single point of contact in the branch for customers’ financial needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service, cash handling, and account management within a banking environment. Proficient in processing transactions, maintaining accurate records, and adhering to operational procedures while effectively building customer relationships.
Highest-signal resume keywords
Cash HandlingCustomer ServiceTeller FunctionsAccount ManagementRegulatory Compliance Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Teller TransactionsAccount MaintenanceTransaction ProcessingDeposit AccountsWire TransfersSales ExperienceFinancial Products KnowledgeRecord KeepingAudit ProceduresOperational Procedures
Soft Skills
Interpersonal SkillsProblem SolvingCommunication Skills
Tools & Technologies
Branch Capture SystemsComputer Systems
Certifications & Qualifications
High School DiplomaRegulatory Compliance Training
Industry Keywords
BankingCustomer Relationship BuildingFinancial ServicesService StandardsConfidentiality
Tech Stack
Tools & technologiesVault
About the role
Key responsibilities & impact- Serve as a full-service, single point of contact in the branch for customers’ financial needs
- Provide exceptional customer service in both teller transactions and account management
- Serve customers quickly, accurately, efficiently, and confidentially according to service standards
- Identify customer needs and expand customer relationships through referrals
- Explain bank products, services, policies, procedures, benefits, fees, and regulations
- Process savings, checking, and loan account transactions
- Maintain an orderly work area and balance transactions daily
- Cash checks, process savings withdrawals, sell certified checks, and service or balance ATMs
- Utilize branch capture systems and follow operational, security, audit, and workflow procedures
- Open new deposit accounts and handle stop payments, wire transfers, and other account maintenance functions
- Resolve customer problems and complaints and direct complex issues to appropriate assistance
- Maintain accurate and timely branch records, reports, and correspondence
- Float to different offices in the area to accommodate staffing needs
- May guide and train new tellers and assist with vault responsibilities
- Perform other duties as assigned
Requirements
What you’ll need- One year of teller or cash handling experience and six months customer relationship building or sales experience
- Demonstrated expertise in the Teller II and basic FSR job functions
- High School diploma or equivalent
- Cash handling, sales, customer service
- Previous banking experience preferred
- Good interpersonal skills
- Good computer skills
- Ability to read, write, speak, and understand English
- Must be able to lift up to 50 pounds
- Must be able to stand and/or sit for long periods of time
- Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers
- Travel may be required to come to meetings or training as needed
- Completion of The SouthState Way New Team Member Orientation, Teller Foundations, Banker Foundations, assigned Regulatory Compliance Training, and policy acknowledgements through DocuSign as assigned