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IT Technical Analyst
SouthState Bank. Serve as the primary technical liaison among line-of-business teams, vendor platforms, IT development/support teams, testing functions, and business stakeholders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical documentation, system integrations, and compliance with banking regulations, while effectively collaborating with cross-functional teams and managing vendor relationships.
Highest-signal resume keywords
Technical DocumentationBanking Regulations ComplianceSystem IntegrationsVendor ManagementAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Functional Design DocumentationTraceability MatricesTest PlansAPIsBatch ProcessingData FlowsSDLCDefect ManagementSystem ArchitectureVisio Workflows
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsCollaboration SkillsAdaptability
Tools & Technologies
JIRAConfluenceServiceNowTest Management Platforms
Industry Keywords
Financial ServicesSOXPCIFFIECVendor-Managed Environments
Tech Stack
Tools & technologiesSDLCServiceNow
About the role
Key responsibilities & impact- Serve as the primary technical liaison among line-of-business teams, vendor platforms, IT development/support teams, testing functions, and business stakeholders
- Ensure the software development lifecycle, particularly in vendor-managed environments, is understood, documented, and testable
- Analyze vendor-provided application architectures, interfaces, APIs, and configuration options
- Translate business and regulatory requirements into functional design documentation, system Visio workflows, interface specifications, requirement traceability matrices, test plans, test scripts, test management dashboards, and testing defect logs and management
- Support environment readiness and test data provisioning
- Coordinate vendor-led testing activities
- Ensure adherence to banking security, risk, and compliance standards
- Maintain technical and testing documentation in partnership with line-of-business and IT subject-matter experts/engineers
- Take ownership of tasks and challenges encountered in the assigned position
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Systems, or a related field is preferred
- 5+ years of experience in IT analysis or technical support roles within financial services
- 5+ years experience in Technical Documentation (Functional Design Documentation, Traceability Matrices, Test Plans, Test Management, System Architecture/Visio Workflows)
- Knowledge of banking regulations such as SOX, PCI, and FFIEC preferred
- Strong understanding of system integrations, APIs, batch processing, and data flows
- Experience working with vendor-based platforms (e.g., core banking, payments, AML, CRM)
- Familiarity with SDLC, defect management, and test lifecycle processes
- Experience with tools such as JIRA, Confluence, ServiceNow, or test management platforms preferred
- Ability to effectively access and interpret information on computer screens, documents, and reports
- Strong analytical and problem-solving skills, particularly related to complex technical integrations and vendor systems
- Excellent communication and collaboration skills for working with cross-functional teams and external vendors
- Proficiency in maintaining and organizing technical documentation
- Adaptability to evolving technology and system requirements
- Reliable internet connection for remote or hybrid work; cable or fiber preferred, mobile hotspots not acceptable