TM Specialty Support Specialist

SouthState Bank

. Provide ongoing email, telephone, and ticket support and resolution for Treasury Management products and services .

Posted 9/21/2026full-timeMcKinney • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Treasury Management products and services, providing exceptional client support and account maintenance while ensuring compliance and accuracy in all tasks. Capable of troubleshooting complex issues and mentoring less-experienced team members.

Highest-signal resume keywords

Treasury Management ExpertiseClient Service ExperienceProblem Analysis and ResolutionMS Office ProficiencyBanking Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Treasury Management ProductsACH TroubleshootingWire Transfer ProcessingRDC SupportInstant Payments KnowledgeIntegrated PayablesAccount MaintenanceData Transmission ProtocolsOperating Systems KnowledgeFile Formats Understanding

Soft Skills

Excellent Communication SkillsStrong Attention to DetailOrganizational SkillsAbility to Manage Multiple AssignmentsTeam Collaboration

Tools & Technologies

Online Treasury PlatformBank Core Systems

Certifications & Qualifications

Annual Compliance Training

Industry Keywords

Bank OperationsClient SupportService-Level AgreementsDocumentation AccuracyHigh-Touch Client Inquiries

About the role

Key responsibilities & impact

Provide ongoing email, telephone, and ticket support and resolution for Treasury Management products and services
Deliver white-glove service to an exclusive client portfolio
Research and respond to high-touch Treasury Management client inquiries
Develop and maintain technical knowledge of products, services, setup documentation, operating systems, data transmissions, file formats, and protocols
Provide phone and email support for Treasury Management issues, account maintenance, and products
Partner with Treasury Management Support Specialists and Sales Officers to resolve inquiries
Perform Treasury Management account maintenance in the bank’s core and online treasury platform
Assist with developing less-experienced team members
Troubleshoot complex ACH, Wire, RDC, Instant Payments, Integrated Payables, and other Treasury Management issues
Ensure service-level agreements for implementation tasks and timelines are met
Ensure required documentation is received, accurate, and scanned
Provide subject matter expertise to internal bank staff
Assist with special projects and bank merger conversion projects
Complete annual compliance training
Attend meetings as needed and perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
2 years of related experience in Treasury Management, Bank Operations, or Client Service
Previous banking experience required
MS Office expertise
Ability to read, write, speak and understand English
Knowledge of Treasury Management products/services, account analysis, and online banking systems preferred
Excellent written/oral communication skills
Proven success in problem analysis and resolution
Strong attention to detail and accuracy
Strong organization skills
Ability to manage multiple detailed work assignments with a high degree of accuracy
Must effectively access and interpret information on computer screens, documents, and reports
Required annual compliance training and New Employee Orientation

Benefits

Comp & perks

Equal Opportunity Employer, including disabled/veterans
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions