Junior Customer Success Manager

Sowelo Consulting sp. z o.o. sp. k.

. Design, execute, and scale client success programs to elevate customer satisfaction, deepen feature adoption, and promote product self-sufficiency .

Posted 9/30/2026full-timeUtrecht • NetherlandsJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success program design and execution, with a strong focus on customer retention, account health management, and cross-functional collaboration. Proficient in analyzing customer feedback and metrics to enhance the overall customer experience.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS ExperienceFluency in Dutch and EnglishCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Retention PrinciplesAccount Health MonitoringData AnalysisChurn Reduction StrategiesKey Success Metrics Tracking

Soft Skills

Organizational SkillsTime ManagementPrioritizationCommunication Skills

Industry Keywords

B2BCustomer Feedback AnalysisOperational Friction EliminationHigh-Touch CommunicationFeature Adoption

About the role

Key responsibilities & impact

Design, execute, and scale client success programs to elevate customer satisfaction, deepen feature adoption, and promote product self-sufficiency
Drive customer retention, proactively reduce churn, resolve high-risk scenarios, and partner with Sales on expansion and upsell opportunities
Partner with Sales, Delivery, Tech & Product, and Support teams to streamline the end-to-end customer journey and eliminate operational friction
Establish and lead structured, high-touch communication cadences with assigned accounts
Host webinars, best-practice sessions, feature demos, and release training
Establish, track, and iterate on key success metrics using data insights
Identify customer risks or bottlenecks and mobilize internal resources to resolve concerns and safeguard account health
Analyze quantitative and qualitative customer feedback to help Product and Support teams enhance the customer experience

Requirements

What you’ll need

1+ years of commercial, customer-facing experience in Customer Success, Account Management, or a similar B2B role
Full professional fluency in both Dutch and English (written and verbal)
Solid experience working within a SaaS environment
Proven ability to manage customer relationships, monitor account health scores, identify early warning triggers, and resolve client risks
Understanding of customer retention principles and demonstrated ability to improve retention metrics and reduce churn
Track record of collaborating across matrixed teams, including Sales, Delivery, Tech & Product, and Support
Exceptional organizational, prioritization, and time-management skills
Ability to handle multiple key accounts seamlessly

Benefits

Comp & perks

Hybrid work model where you can go into the office 2 days per week
Opportunity to drive the digital transformation of the supply chain industry
Opportunity to work for a company combining innovation with corporate social responsibility
Opportunity to be part of a global brand evolving through customer-centric projects